Senior Onboarding Manager, Ordering

Job not on LinkedIn

🔥 0 minutes ago

⛰️ Colorado, Florida, +6 more states – Remote

⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🌲 North Carolina – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

💵 $95k - $115k / year

⏰ Full Time

🟠 Senior

🚀 Onboarding Specialist

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PAR Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1982

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

Food & Beverage • Consulting • Logistics

PAR Technology is a company that provides a comprehensive suite of technology solutions aimed at the restaurant and hospitality industries. Their offerings include point of sale (POS) systems, digital ordering platforms, payment services, and customer loyalty solutions. PAR Technology aims to streamline restaurant operations through cloud-based technologies that improve speed of service, reduce wait times, and enhance the overall guest experience. They cater to various settings such as quick service, fast-casual, cinemas, casinos, theme parks, hospitality establishments, and convenience stores. By integrating various processes from front of house to back of house, PAR Technology supports a unified commerce experience for enterprises and businesses aspiring for growth.

📋 Description

• Lead enterprise onboarding engagements end to end, from kickoff and technical discovery through scoping, menu build, integration testing, staged rollout, go-live, and hypercare • Own project plans, timelines, dependencies, risks, governance, and stakeholder communication • Serve as the primary onboarding partner for customers and guide complex implementation decisions • Lead digital menu and channel implementations across first-party ordering experiences and third-party marketplaces such as Uber Eats, DoorDash, and Grubhub • Navigate POS integrations, menu/catalog mapping, channel parity, and related technical dependencies • Partner with Product and Engineering and communicate implementation insights and product dependencies • Identify onboarding gaps and develop repeatable playbooks, processes, documentation, and operating practices • Use AI tools to improve project planning, analyze onboarding metrics and timelines, and streamline status reporting and documentation • Mentor the broader ordering onboarding team and serve as a senior subject-matter resource • Help shape the scaling of the Ordering onboarding function and take on increasing leadership responsibilities

🎯 Requirements

• 3-5+ years of experience minimum in SaaS onboarding; adjacent experience includes implementation, project management, technical consulting, or a closely related customer-facing function • Experience in Quick Service Restaurant (QSR) technology, including digital ordering, menu/catalog mapping, POS integrations, or first- and third-party ordering channels, is highly valuable • Experience with restaurant technology, restaurant operations, POS, delivery platforms, or franchise environments is strongly preferred • Technical fluency with SaaS platforms and integrations • Track record of independently leading complex enterprise implementations and migrations, ideally for multi-location customers • Strong project management skills, including scoping, timeline ownership, risk management, governance, and executive-level status communication • Ability to structure and drive ambiguous problems independently • Excellent customer-facing communication skills and ability to translate complex technical challenges into clear, actionable recommendations • Ability to balance competing customer needs, technical dependencies, internal priorities, and timelines • Continuous-improvement mindset • Must be legally authorized to work in the U.S. or Canada

🏖️ Benefits

• Bonus eligibility • Additional compensation may include commission and/or equity, as applicable • Remote work arrangement • Equal employment opportunities • Reasonable accommodations for individuals with disabilities