Senior Process Improvement Manager

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🔥 0 minutes ago

⛰️ Colorado, Illinois, +3 more states – Remote

⛰️ Colorado – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

💵 $140k - $160k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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PAR Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1982

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

Food & Beverage • Consulting • Logistics

PAR Technology is a company that provides a comprehensive suite of technology solutions aimed at the restaurant and hospitality industries. Their offerings include point of sale (POS) systems, digital ordering platforms, payment services, and customer loyalty solutions. PAR Technology aims to streamline restaurant operations through cloud-based technologies that improve speed of service, reduce wait times, and enhance the overall guest experience. They cater to various settings such as quick service, fast-casual, cinemas, casinos, theme parks, hospitality establishments, and convenience stores. By integrating various processes from front of house to back of house, PAR Technology supports a unified commerce experience for enterprises and businesses aspiring for growth.

📋 Description

• Lead end-to-end Finance and shared services process redesign to improve efficiency, scalability, controls, and service delivery • Evaluate and apply AI, RPA, workflow automation, analytics, and available technology to reduce manual work • Develop business cases, pilots, and scaled implementations with measurable impact on efficiency, quality, cost, capacity, and FTE leverage • Partner with IT and functional leaders to integrate process, data, and technology solutions • Apply Lean Six Sigma, Agile, value stream mapping, root cause analysis, and Kaizen methods • Facilitate improvement workshops and produce executable action plans • Promote a continuous improvement culture through standard practices, coaching, disciplined execution, and measurable outcomes • Lead a portfolio of department-wide and cross-functional initiatives from strategy through execution • Prioritize initiatives based on business value, risk reduction, control improvement, capacity creation, customer impact, and implementation complexity • Identify opportunities, mobilize stakeholders, remove barriers, and escalate decisions when required • Define and monitor KPIs for cost, cycle time, quality, capacity, control effectiveness, service delivery, and operational efficiency • Use analytics to prioritize opportunities, assess automation performance, identify failure points, and track outcomes • Report results to Finance leadership and senior stakeholders, linking improvements to business value, risk reduction, cash flow, margin, and financial impact • Develop change plans, communications, and adoption strategies • Coach employees, leaders, and direct reports on process adoption, Lean principles, automation, and continuous improvement • Serve as a senior change leader and trusted advisor for Finance operational excellence • Partner with Finance, Sales, IT, and PAR business unit leaders to prioritize opportunities and align execution • Translate operational requirements into scalable process, data, and technology solutions • Communicate complex process, technology, and data concepts to technical and non-technical audiences

🎯 Requirements

• 8+ years of progressive experience in process improvement, Finance transformation, operational excellence, shared services, or back-office operations • Experience owning complex cross-functional initiatives • Ability to lead department-wide transformation initiatives and manage high-impact project portfolios from strategy through execution • Demonstrated success applying AI, RPA, workflow automation, analytics, or related technology • Experience developing business cases, executive-level recommendations, operating metrics, dashboards, and performance reporting • Experience leading or coaching direct reports, project teams, or cross-functional working groups • Bachelor’s degree in Industrial Engineering, Business, Operations Management, Information Systems, Finance, or related field required • Strong applied continuous improvement experience; Lean Six Sigma Black Belt or equivalent certification preferred • Agile, SAFe, or project management experience in complex, cross-functional environments • Strong analytical capability • Communication, change leadership, stakeholder management, and influencing skills • Ability to identify operational gaps, develop practical solutions, and drive execution with limited direction • Ability to work with Finance, Sales, IT, and business unit stakeholders • Legal authorization to work in the U.S. or Canada is queried in the application form • Must disclose any restrictive covenant agreements that could prevent employment at PAR • Visa sponsorship requirements must be disclosed in the application form

🏖️ Benefits

• Equity • Bonus • Equal employment opportunities • Reasonable accommodations for individuals with disabilities • Interview process conducted by phone and video via MS Teams