Support Analyst, Level 1

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $52k - $57k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PAR Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1982

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

Food & Beverage • Consulting • Logistics

PAR Technology is a company that provides a comprehensive suite of technology solutions aimed at the restaurant and hospitality industries. Their offerings include point of sale (POS) systems, digital ordering platforms, payment services, and customer loyalty solutions. PAR Technology aims to streamline restaurant operations through cloud-based technologies that improve speed of service, reduce wait times, and enhance the overall guest experience. They cater to various settings such as quick service, fast-casual, cinemas, casinos, theme parks, hospitality establishments, and convenience stores. By integrating various processes from front of house to back of house, PAR Technology supports a unified commerce experience for enterprises and businesses aspiring for growth.

📋 Description

• Learn PAR OPS to become a subject matter expert and provide exceptional client service • Receive and respond to calls and emails from restaurant managers using PAR OPS • Diagnose, troubleshoot, and escalate issues to Concierge Services and Level 2 Support analysts as needed • Create, manage, and prioritize support requests in Service Cloud • Contribute articles to the internal knowledge base and update the internal SharePoint page • Use Data Central, Microsoft Office, OneNote, Teams, SharePoint, Outlook, RightAnswers, and Service Cloud • Analyze root causes and make informed decisions to resolve technical challenges under time constraints • Collaborate with Senior Analysts, Team Leads, and Management under their oversight and guidance

🎯 Requirements

• Comfortable in a dynamic, agile atmosphere of a technical organization with an expanding customer base • Restaurant management background with some experience working with POS and/or back-office programs • Technical degree, certifications or equivalent experience preferred • 2 - 3 years’ experience working with technology in the Hospitality industry preferred • Previous restaurant management experience preferred • Strong customer service orientation and problem-solving drive • Effective written and verbal communication skills • Ability to work independently and collaboratively with a team • Highly developed attention to detail and organizational skills • Basic Microsoft Excel knowledge, including filtering, sorting, and analyzing data • Passion for continued technical and interpersonal education • Self-motivated and goal-oriented • Ability to work Monday-Friday shifts of either 12 PM-9 PM EST or 10 AM-7 PM EST