Maintenance Technical Support Coordinator IV

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

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Ryder System, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1933

🚘 Automotive

💼 Consulting

🏥 Healthcare

Automotive • Consulting • Healthcare

Ryder System, Inc. is a leading provider of supply chain, transportation, and fleet management solutions in North America. The company offers an extensive range of services, including logistics, e-commerce fulfillment, last-mile delivery, leasing and maintenance of commercial vehicles, and used truck sales. With a focus on optimizing supply chains and enhancing operational efficiencies, Ryder combines technology and data analytics to provide customized solutions for various industries such as automotive, consumer packaged goods, and healthcare. Ryder is committed to providing a seamless end-to-end experience for its customers, from warehousing and distribution to transportation and delivery.

📋 Description

• Take complete ownership of Tier 2 emergency roadside cases from start to finish • Determine whether to dispatch an internal technician or send work to a third party • Research, troubleshoot, and remedy vehicle roadside breakdowns through the Ryder Customer Response Center • Make autonomous cost and customer-uptime decisions • Follow up on cases, manage escalations, and interact with service providers in partnership with RCRC agents and leadership • Provide periodic summaries and analysis to the maintenance team to improve breakdowns, OEM quality, and warranty issues • Provide updated technical knowledge and training materials to the maintenance team • Mentor the Tier 1 call center team • Provide status updates, participate in meetings, and conduct periodic training • Perform other duties as assigned

🎯 Requirements

• Must be open to all shifts and weekends • Highly technical skills and expertise related to Ryder fleet assets • Expertise in refrigeration, lift gate, electrical, after-treatment systems, OEM platforms, and Ryder technical certifications/qualifications • Ability to elicit and understand detailed breakdown descriptions from customer drivers and/or dispatchers • Ability to communicate and direct safe driver-initiated fixes • Strong interpersonal, listening, analytical, and communication skills • Ability to identify technical needs and required tools for mechanical issues • Working knowledge of vendor recommendations for customer unit breakdown needs • Ability to analyze and recommend out-service/towing solutions versus on-call mobile technicians • Ability to diagnose and communicate mechanical and electrical repair recommendations with minimal support • Demonstrated analytical and repair skills in overall vehicle maintenance • Ability to stay current with new products and technology advancements through training • Ability to speak, understand, read, and write English • Ability to speak, understand, read, and write Spanish preferred • Ability to calmly manage high-pressure customer breakdown situations • Basic computer skills, including Ryder systems, automated shop computers, and diagnostic testing equipment • Must be available for alternate shifts/schedules, evenings, weekends, and on-call work as needed • H.S. diploma/GED required • Vocational or Technical Certification preferred, including ASE certifications • Four (4) years or more in transportation maintenance required • Two (2) years or more in technical diagnostic and customer resolution exposure related to major vehicle/engines in Ryder fleet required • Five (5) years or more working in a Ryder Operations (shop) environment preferred • Two (2) years or more in Ryder operations direct customer service exposure preferred • ASE Certifications

🏖️ Benefits

• Medical insurance • Prescription coverage • Dental insurance • Vision insurance • Life insurance • Disability insurance options • Paid time off for vacation, illness, bereavement, family and parental leave • Tax-advantaged 401(k) retirement savings plan • Potential eligibility for an annual bonus, commission, and/or long-term incentive plan • Equal Opportunity Employer and Drug Free workplace