Support Line Operator

Job not on LinkedIn

🔥 1 hour ago

🍁 Vermont – Remote

🍁 Vermont – Remote

💵 $0 - $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pathways Vermont

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🏥 Healthcare

💼 Consulting

🏨 Hospitality

Healthcare • Consulting • Hospitality

Pathways Vermont is a nonprofit organization that provides peer-led mental health and community support services across Vermont. They operate permanent supportive housing, peer support centers, Soteria House (a therapeutic alternative to hospitalization), a 24/7 support line, peer respite (Rosewood Cottage), forensic community treatment, and rural outreach programs. Pathways also runs a training institute and workforce development initiatives to equip individuals and agencies with human-connection-centered practices. Their work focuses on housing stability, community integration, crisis alternatives, and destigmatizing mental health for Vermonters.

📋 Description

• Provide free, confidential, nonjudgmental 24/7 phone support to Vermonters • Provide confidential peer support using choice-based, person-centered, risk reduction, and strengths-based approaches • Respond to callers and texters via phone or text within a reasonable timeframe • Communicate via email, chat, and text with co-workers and supervisors • Complete accurate data collection after each call • Communicate programmatic expectations and limitations to callers and texters • Navigate challenging conversations involving death or wanting to die, substance use, altered states, extreme states, and oppressive systems • Assist callers in crisis and refer them to appropriate resources • Follow policies and procedures, including emergency and on-call protocols • Attend mandatory meetings and training • Complete the Certified Peer Support Provider (CPSP) process • Attend annual All Staff and Programmatic Retreats unless excused • Work the Saturday-Wednesday, 11 p.m.-7 a.m. third shift schedule • Perform other duties as assigned

🎯 Requirements

• Must live and work in Vermont • Must have the ability to attend 1 team meeting monthly and 1 supervision weekly • Direct lived experience of what is commonly referred to as a mental health challenge or crisis (not solely substance use challenges), and a willingness to share when appropriate • Ability to meet the requirements of the Certified Peer Support Provider (CPSP) process with The Copeland Center • Ability and willingness to share one’s own life experiences with intentionality and thoughtfulness • Commitment to providing quality peer support and alignment with peer values/ethics • Excellent interpersonal skills and the ability to form relationships with individuals from diverse backgrounds and experiences • Willingness to self-reflect, learn, and take responsibility • Willingness to practice new ways of being in relationships and to seek support when needed • Ability to negotiate crisis situations and set professional boundaries and personal limits • Risk and discomfort tolerance • Willingness to try to find reconnection after disconnection • Ability to work independently and as part of a team • Advanced computer literacy skills; experience with Google Suite preferred • Ability to multitask between phone calls, textline, and team communication • Ability to independently meet job requirements • High school degree or comparable work experience • Availability to work occasional holidays • Ability to work from home independently in a confidential space with limited distractions • Reliable internet connection • Daily operation of a computer and virtual phone software • Ability to complete the Certified Peer Support Provider (CPSP) process • At least one year of experience working in previous peer support roles preferred • Professional peer support experience, Intentional Peer Support certification, and CPSP certification preferred • Knowledge of community resources and supports preferred • Awareness of or experience with at least two of the consumer/psychiatric survivor/ex-patient movement, mad pride movement, neurodivergence, risk reduction, healing justice, and disability justice preferred

🏖️ Benefits

• Medical, dental and vision insurance • Long Term Disability/Life Insurance • Paid Time Off (accrual of 210 hours per year to start) • 9 Paid Holidays Annually • 403(b) Retirement Savings Plan • Employee Assistance Program • Longevity Recognition Rewards • Access to a wide variety of Pathways facilitated trainings including Intentional Peer Support • Annual All Staff and Programmatic Retreats are fully paid • Remote work from home