Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $70k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Pax8

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏪 Marketplace

🤝 B2B

☁️ SaaS

💰 $50M Debt Financing - Pax8 on 2023-09

Marketplace • B2B • SaaS

Pax8 is a cloud commerce marketplace and platform that helps managed service providers (MSPs) and small businesses discover, purchase, provision, and manage cloud solutions. It combines a vendor marketplace, subscription and billing management, security offerings, training (Academy), and professional services to enable partners to scale, sell smarter, and protect their customers.

📋 Description

• Build meaningful, long-lasting relationships with a portfolio of high-value partners • Understand partner goals and align Pax8 resources to help achieve success • Serve as the primary point of contact and trusted voice throughout the partnership journey • Identify opportunities to increase engagement and platform adoption • Partner with internal teams to reduce friction and create positive experiences • Anticipate risks and take action to improve partner outcomes • Monitor partner health, engagement trends, and success indicators • Translate data into strategic recommendations that improve partner experiences • Share insights to shape future programs, processes, and business decisions • Identify recurring challenges and help design scalable solutions • Contribute to the growth of the Partner Success organization • Champion partner feedback across the business to drive continuous improvement

🎯 Requirements

• Proven experience building and nurturing strategic customer or partner relationships • Demonstrated success managing a high-volume portfolio of accounts • Strong commercial awareness and ability to balance partner needs with business objectives • Extensive experience collaborating across multiple teams to solve complex challenges • Data-driven mindset with ability to interpret trends and translate insights into action • Exceptional communication, stakeholder management, and problem-solving capabilities • Experience within cloud, software, technology, channel, managed services, or adjacent industries highly valued • Understanding of the Managed Service Provider ecosystem advantageous • Valid right to work in United States • Bachelor's degree or equivalent practical experience preferred • Successful candidates must complete pre-employment ID verification, reference requests, and qualification checks

🏖️ Benefits

• Company annual bonus program • Equity/stock participation opportunities • Comprehensive medical, dental and vision coverage • Retirement savings benefits • Generous paid time off and company holidays • Learning and development programs • LinkedIn Learning access • Wellbeing initiatives and employee assistance resources • Flexible remote working environment • 401(k) with Company Match • Employee Assistance Program (EAP) • Employer-Paid Life, AD&D, Short-Term Disability & Long-Term Disability Insurance • Flexible Open PTO • Paid Sick Leave • Paid Parental Leave • RTD EcoPass (eligible Colorado-based employees)