Lead Implementation Shared Services Ops – Elevate Implementation

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $63.6k - $90.8k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Paylocity

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1997

👥 HR Tech

☁️ SaaS

🤝 B2B

💰 $10M Venture Round - Paylocity on 2008-05

HR Tech • SaaS • B2B

Paylocity is a provider of cloud-based payroll and human capital management software for businesses of all sizes. Its platform includes payroll, HR, time & labor, benefits administration, talent management (recruiting, onboarding, performance, learning), employee experience tools and AI-driven features, and it serves small businesses through enterprises as well as partners such as accountants, brokers, and tech partners.

📋 Description

• Supervise operations for the designated team • Supervise daily work and delegate assignments • Train, coach, and develop new and existing team members • Facilitate business and team update communications through meetings, 1:1s, and team huddles • Provide input and recommendations on performance management, promotions, terminations, and performance issues • Develop best practices with management to improve team performance • Handle escalated client and departmental issues and determine resolutions • Take appropriate action on employee performance and conduct issues with managers • Conduct quality assessments and evaluations • Meet weekly with teams to review assignments and performance metrics • Resolve escalated client concerns while communicating with Paylocity leadership, executives, and C-level client contacts • Identify improvement areas and recommend supplemental training • Lead training for new and existing team members • Create, update, and maintain training and reference documentation • Act as a technical resource and answer inquiries • Manage incoming workload through queue monitoring, organization, and communication with Implementation Managers, Team Leads, Consultants, and Data Conversion • Update tools and internal training documentation • Perform other assigned duties

🎯 Requirements

• Minimum three years experience in Payroll Implementation required • Bachelor’s degree preferred or equivalent experience • Previous Implementation and/or Implementation internal support experience is strongly recommended • Previous management experience a plus • Previous experience and understanding of Paylocity’s tools preferred • Ability to mentor/coach peers • Strong problem solving/analytical ability • Proficiency in MS Office with strong Excel skills • Ability to sit for extended periods, typically 7–8 hours a day • Ability to operate a computer, use phone systems, type, and use multiple software programs simultaneously • Must be available five days per week during designated work hours • Must work from within the U.S.

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • 401(k) match • Career development opportunities • Annual bonus • Restricted stock unit grant based on individual performance • Full range of benefits