Manager, Client Contract Management Ops

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $92.5k - $120k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🤝 Client Partner

👻 Ghost score 0%

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Paylocity

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1997

👥 HR Tech

☁️ SaaS

🤝 B2B

💰 $10M Venture Round - Paylocity on 2008-05

HR Tech • SaaS • B2B

Paylocity is a provider of cloud-based payroll and human capital management software for businesses of all sizes. Its platform includes payroll, HR, time & labor, benefits administration, talent management (recruiting, onboarding, performance, learning), employee experience tools and AI-driven features, and it serves small businesses through enterprises as well as partners such as accountants, brokers, and tech partners.

📋 Description

• Lead, coach, and develop a team of 5–10 Client Contract Managers • Set expectations for renewal strategy, execution quality, and client communication • Conduct performance reviews, coaching sessions, and development planning • Support onboarding, training, and readiness of new team members • Own team-level execution of the end-to-end renewal process • Review and guide complex renewals involving pricing strategy, term negotiations, and risk mitigation • Ensure consistent application of renewal standards, contract language, and pricing frameworks • Act as escalation point for high-risk renewals and complex client scenarios • Partner with Sales and Client Service leaders on renewal strategy, growth opportunities, and account risks • Collaborate with Finance, Legal, and Deal Desk teams on pricing, approvals, and contract governance • Serve as renewal subject-matter expert in cross-functional initiatives • Improve renewal workflows, tools, and templates • Identify automation and standardization opportunities • Support implementation of renewal programs, pricing models, and tooling enhancements • Own team-level renewal forecasting accuracy • Monitor and report on renewal performance metrics, trends, and risks

🎯 Requirements

• Bachelor’s degree required • 7+ years of experience in renewals, account management, contract management or project management required • 2+ years of people management experience leading client-facing or revenue-supporting teams • Proven ability to manage complex, high-volume workflows while leading others • Strong experience working with contracts, pricing structures, and renewal negotiations • Demonstrated success partnering cross-functionally with Sales, Finance, Legal, and Operations • Must be available five days per week during designated work hours • Must be able to sit and/or stand for up to 8 hours a day • Must have close visual acuity for data and figures, transcription, computer terminal use, extensive reading, and visual inspection

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • 401(k) match • Career development • Annual bonus • Restricted stock unit grant based on individual performance • Fully remote work from home or location of record within the U.S. • No in-office requirements