Manager, Knowledge Management Transformation

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $101.5k - $145k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📚 Learning and Development

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Paylocity

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1997

👥 HR Tech

☁️ SaaS

🤝 B2B

💰 $10M Venture Round - Paylocity on 2008-05

HR Tech • SaaS • B2B

Paylocity is a provider of cloud-based payroll and human capital management software for businesses of all sizes. Its platform includes payroll, HR, time & labor, benefits administration, talent management (recruiting, onboarding, performance, learning), employee experience tools and AI-driven features, and it serves small businesses through enterprises as well as partners such as accountants, brokers, and tech partners.

📋 Description

• Develop and execute a multi-year Knowledge Management modernization roadmap tied to outcomes and milestones • Lead cross-functional initiatives improving knowledge quality, accessibility, discoverability, usability, and scalability • Translate strategic objectives into implementation plans, delivery increments, adoption activities, and performance measures • Drive initiatives from concept through implementation, stabilization, and value realization • Identify risks, dependencies, and decisions needed to maintain transformation progress • Define and implement knowledge architecture, taxonomy, metadata, content models, and AI-ready content standards • Improve knowledge structures supporting semantic search, retrieval-augmented generation, conversational AI, and agentic experiences • Partner with Product & Tech and AI Automation Ops to define knowledge requirements • Establish feedback loops connecting AI and search performance to content remediation and continuous improvement • Assess KM platform capabilities and define future-state business and functional requirements • Lead market assessments, vendor evaluations, proofs of concept, and recommendations • Build transformation roadmaps and business cases for next-generation KM capabilities • Lead implementation and adoption of approved platform changes with Technology and the operational KM team • Develop scorecards for knowledge health, usage, findability, retrieval effectiveness, content gaps, and transformation progress • Analyze search behavior, user feedback, retrieval results, and operational data to prioritize improvements • Report progress, outcomes, risks, and recommendations to senior stakeholders • Build alignment across Operations, Product, Technology, AI Automation, and Knowledge Management • Establish governance, decision rights, implementation plans, and sustainable handoffs • Lead and develop a high-performing knowledge management team through coaching, feedback, and growth opportunities • Lead the transition to technology-enabled knowledge ecosystems using AI, automation, and digital platforms • Build team capability in AI-enabled knowledge discovery, content lifecycle management, data-driven decision-making, and digital workplace solutions

🎯 Requirements

• Bachelor’s Degree required • 8+ years of experience in Knowledge Management, information architecture, content strategy, digital transformation, operations, consulting, or a related discipline • Experience leading complex, cross-functional transformation initiatives from strategy through implementation and measurable outcomes • Strong knowledge of taxonomy, metadata, content architecture, governance, and content lifecycle practices • Experience improving enterprise search, retrieval, self-service, or AI-enabled knowledge experiences • Experience defining business requirements, evaluating technology options, and supporting platform implementation or modernization • Ability to use qualitative and quantitative data to diagnose problems, prioritize work, and measure results • Strong executive communication, stakeholder management, change leadership, and structured problem-solving skills • Proven ability to operate effectively through ambiguity while maintaining disciplined execution and accountability • Experience with Salesforce Knowledge, eGain, ServiceNow, Guru, Confluence, or comparable enterprise KM platforms preferred • Experience with AI-powered search, retrieval-augmented generation, conversational AI, Agent Assist, or self-service solutions preferred • Experience leading vendor evaluations, proofs of concept, platform migrations, or enterprise capability implementations preferred • Consulting, transformation, continuous improvement, or business process redesign experience preferred • Ability to sit at a desk or workstation for extended periods, typically 7–8 hours a day • Ability to operate a computer, use phone systems, type, and use multiple software programs simultaneously

🏖️ Benefits

• Medical, dental, vision, life, and disability insurance • 401(k) match • Career development opportunities • Annual bonus eligibility • Restricted stock unit grant based on individual performance • Fully remote work from home or location of record within the U.S. • Flexible work arrangement subject to business needs and individual performance