Revenue and Customer Operations Manager

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Payscale

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2002

💼 Consulting

📣 Marketing

👥 HR Tech

💰 $7M Venture Round on 2011-07

Consulting • Marketing • HR Tech

Payscale is a compensation data and software company that provides cloud-based compensation management solutions to HR leaders and compensation teams. Their products (Marketpay, Payfactors, Paycycle) combine proprietary pay data (over 250 billion data points) and AI-powered analytics to deliver market pricing, pay equity, compensation planning, and pay transparency tools for organizations of all sizes. Payscale offers services including customer success, implementation, managed services, and training; they produce research reports, surveys, and tools (salary research, cost-of-living calculator) to support data-driven pay decisions. The company serves enterprise and global clients, including Fortune 500 companies, and supports both employers and job seekers with compensation insights.

📋 Description

• Act as a strategic partner to GTM leadership in Sales, driving planning, performance tracking, and operational execution • Build and maintain dashboards, reporting suites, and models for forecasting, capacity, segmentation, pipeline, bookings, retention, and growth KPIs across GTM • Partner with Customer Success, Support, Product, Implementation, and Sales to align processes, metrics, and customer outcomes • Lead the design and deployment of workflows and system automations in Salesforce and related tools with Business Systems • Own recurring GTM reporting deliverables, including MBRs, QBRs, pipeline reviews, and executive reporting packages • Drive and support territory design, quota modeling, and book-of-business alignment across GTM functions • Monitor funnel efficiency across new business, expansion, and renewal motions; identify gaps and recommend improvements • Project manage cross-functional GTM initiatives from discovery through rollout, including quota and territory rollouts, new GTM motions, and team realignments • Use advanced Excel functionality to link and manage large data tables • Build and maintain complex multi-tab, multi-dimensional Excel models for scenario planning, financial forecasting, and operational analysis

🎯 Requirements

• 6–8+ years of experience in Revenue Operations, Sales Strategy, FP&A, or Management Consulting • SaaS or recurring revenue experience preferred • Deep familiarity with GTM motions beyond Sales, specifically Account Management and Customer Success • Expert-level Excel skills, including data modeling, nested formulas, and charting • Understanding of relational and multi-dimensional data structures • Strong proficiency in Salesforce; admin-level knowledge is a plus • Strong fluency in one or more analytics/reporting tools such as Looker, Tableau, or Power BI • Exceptional business acumen and ability to turn data into actionable insights • Experience managing complex projects and collaborating cross-functionally • Excellent written and verbal communication skills; comfortable interfacing with senior leaders • Strong ownership mentality; proactive, resourceful, and comfortable with ambiguity • High-speed internet with a minimum 100 Mbps connection in a dedicated workspace if working from home • Device for multifactor authentication (MFA/2FA) • Must be legally authorized to work in the United States • Must disclose whether employer sponsorship to work in the United States is required

🏖️ Benefits

• Remote-first work model with flexibility to work from home, company-paid co-working spaces, or a combination • In-person company events usually no more than a few times a year • Monthly company All Hands meetings • Regular opportunities for executive leadership exposure through AMAs • Continued learning and development opportunities • Continuous feedback culture supporting performance and career growth • Employee Resource Groups • Company-sponsored volunteer hours • Flexible paid time off • 14 paid company holidays, including 2 floating holidays • Comprehensive benefits plan including medical, dental, life, vision, and disability insurance covered up to 100% by Payscale • Unlimited infertility coverage through medical plans • Additional supplemental health benefits for employees and family • 401(k) retirement program with fully vested immediate company match • 16 weeks of paid parental leave for birthing and non-birthing parents • Health Savings Account options and company contributions each pay period • Flexible Spending Account options for pre-tax employee allocations • Annual remote work stipend for wellness or home office equipment • Annual corporate bonus eligibility; compensation tier states 10% bonus