Client Strategy Manager

Job not on LinkedIn

🔥 19 minutes ago

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Strategy

Where this job comes from

Posted on PDI Technologies's careers page ↗PDI Technologies's careers page, not through a job board

First seen by Remote Rocketship 19 minutes ago

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Logo of PDI Technologies

PDI Technologies

501 - 1000 employees

📦 Logistics

💼 Consulting

📣 Marketing

Logistics • Consulting • Marketing

PDI Technologies is a company that provides data-driven technology solutions to convenience-centric businesses. The company offers a range of services including logistics, consumer engagement, loyalty programs, cybersecurity solutions, and enterprise resource planning (ERP) and back office systems. PDI Technologies helps businesses in the convenience retail sector, petroleum wholesale industry, and consumer packaged goods market to optimize operations, increase profitability, secure data, and engage consumers. Their offerings also include insights and analytics to help businesses understand consumer behavior and market trends. With over 40 years of experience, PDI Technologies supports over 1,500 companies worldwide.

📋 Description

• Serve as the primary day-to-day operational and strategic partner and main point of contact for assigned clients • Lead regular client meetings, business reviews, and program performance discussions • Advise clients on program performance, optimization opportunities, and actionable insights drawn from reporting and trends • Translate client objectives and business goals into execution plans and operational priorities • Identify opportunities to strengthen results and expand program participation • Oversee execution of client programs and ongoing service delivery, including reporting, campaign and program performance reviews, and client deliverables • Monitor timelines, milestones, and commitments to ensure work is delivered accurately and on schedule • Partner with the Project Management Organization on the Data Services solution to support key data initiatives and client onboardings • Liaise between clients and Product, Engineering, Analytics, and Project Management • Communicate requirements clearly and coordinate solutions • Escalate and help resolve data, reporting, platform, and service-related issues • Support technical configurations, data feeds, and analytics outputs tied to client delivery • Prepare summaries, insights, status updates, and recommendations for clients and internal stakeholders • Drive continuous improvement in processes, service delivery standards, and the overall client experience

🎯 Requirements

• Confidence leading client meetings and performance discussions, with strong written, verbal, and presentation skills • Strong strategic thinking, problem-solving, and analytical skills, including interpreting performance data to identify actionable insights • Excellent planning, organization, and follow-through, with the ability to manage multiple priorities in a dynamic environment • Ability to work effectively with technical and non-technical stakeholders and drive cross-functional resolution • Experience supporting data-driven programs, analytics, reporting, or technical client delivery is preferred • Experience in CPG, data, SaaS, retail technology, or related industries is a plus • Bachelor's Degree in Business, Marketing, Communications, Analytics, Information Systems or a related field, or equivalent combination of education and experience • 3 to 5 years of experience in client success, account management, program management, professional services, operations, or a related client-facing role

🏖️ Benefits

• Competitive salary • Market-competitive benefits • Quarterly perks program • Ample time off [time away] • Hybrid working arrangements where appropriate • Continuous learning opportunities • Professional certifications • Leadership development opportunities • Supportive, diverse, and inclusive global culture

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