Account Resolution Specialist

Job not on LinkedIn

🔥 0 minutes ago

🌲 Oregon, Washington – Remote

🌲 Oregon – Remote ☕ Washington – Remote

💵 $18 - $28 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Peak Credit Union

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛡️ Insurance

💼 Consulting

🏦 Banking

Insurance • Consulting • Banking

Peak Credit Union is a member-owned credit union based in Olympia, Washington that offers a broad range of consumer and business financial services. It provides checking and savings accounts, credit cards, mortgages, auto and personal loans, business banking and lending, investment and insurance services, digital banking tools, and community-focused programs such as scholarships and financial education. The institution emphasizes accessibility, competitive rates, and local member support.

📋 Description

• Manage a high volume of outbound and incoming member calls regarding delinquent and overdrawn accounts • Make payment arrangements within policy and procedure guidelines • Contact members with past-due accounts, loans, and Visa accounts by phone, email, and mail • Discuss outstanding balances and payments, set repayment schedules, and obtain payments • Apply knowledge of bankruptcy, collateral protection insurance, credit reporting, GAP, mechanical breakdown insurance, debt protection, repossessions, account and loan maintenance, deceased member accounts, straw loans, and ACH setup • Complete complex tasks associated with collection and closure of delinquent accounts • Review and prepare negative shares reports for charge-off • Follow up on recovery and continued collection efforts for charged-off accounts by phone and mail • Review and unlock dormant accounts as needed • Manage a queue of delinquent accounts and recommend accounts for repossession or charge-off • Prepare collateral recovery files and submit them for voluntary or involuntary repossession approval • Provide guidance to teammates and branch staff • Assist with training new department staff • Waive fees within authorization level • Review internal processes and recommend improvements to increase department efficiency • Perform other duties as assigned

🎯 Requirements

• Minimum one (1) year of experience in customer service or collection experience required • Knowledge of federal, state, and local laws, statutes, regulations, codes, and standards related to the area of responsibility • Knowledge of the functional relationship between branches and the loan department • Knowledge of legal proceedings applicable to collection, repossession, foreclosure, liens, and bankruptcy • Knowledge of Symitar and Temenos systems preferred • Ability to work with a computer-based collection-tracking system • Ability to analyze and evaluate situations affecting credit union loan assets • Ability to work extended hours as required or requested by management

🏖️ Benefits

• Medical, dental, vision, and life insurance coverage • Medical, dental, and vision insurance paid 100% by the company for employee-only coverage • Health Care FSA (HCFSA) • Health Savings Account (HSA) with employer contributions • Dependent Care FSA (DCFSA) • Life and AD&D insurance • 401(k) plan • 8 hours of vacation accrued monthly • 8 hours of sick leave accrued monthly • 11 paid holidays • 1 floating holiday • 16 hours of self-care time • 16 hours of volunteer time • Performance-based compensation incentives

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