Tier 1 Customer Support Representative

Job not on LinkedIn

🕒 July 28

🇺🇸 United States – Remote

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

📣 Marketing

💼 Consulting

Logistics • Marketing • Consulting

Peak Support is an AI-driven, award-winning business process outsourcing (BPO) company that provides customer experience and operational support to companies worldwide. They build and run multilingual CX teams delivering customer service, technical support, trust & safety/content moderation, back-office and accounting services, sales & marketing support, and Tech & AI solutions (chatbots, RPA, sentiment analysis, dashboards). With strategic locations across the Philippines, United States, Colombia and Eastern Europe, strong security certifications (PCI, SOC 2) and a data-driven approach, Peak Support helps businesses scale, reduce cost, and improve customer satisfaction.

📋 Description

• Create the initial personal interaction customers have with the electric vehicle startup • Own each customer inquiry from start to finish • Guide customers through questions about the company, products, systems, and processes • Provide technical support for the website, app, and in-car software • Troubleshoot customer issues • Work with teams outside of Support to resolve issues requiring additional assistance • Act as the bridge for customers while navigating resolutions • Convey complex information clearly and empathetically • Deliver outstanding customer experiences that support loyalty and retention

🎯 Requirements

• Proficiency in basic computer and typing skills • Excellent verbal and written communication skills • Strong active listening abilities • Ability to build conversational and natural connections with customers • Ability to empathize with customers and convey understanding • Problem-solving skills and ability to think on your feet • Patience and professionalism with difficult customer situations • Curiosity to identify challenges and develop creative solutions • Ability to work independently and as part of a team • Strong time management and multitasking skills • Willingness to learn and adapt to new tools and technologies • Experience using customer support/relationship management software or similar systems • Automotive customer support/service/success experience highly desired • Passion for automotive topics and/or electric vehicles highly desired

🏖️ Benefits

• Fully remote work from home • Positive, encouraging, performance-driven culture • Opportunities to build rewarding, long-term careers • Opportunities for growth • Established organization with remote-work support processes