Account Manager – Generator Services

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☕ Washington – Remote

☕ Washington – Remote

💵 $75k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Pearce Services

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏗️ Construction

📦 Logistics

💼 Consulting

Construction • Logistics • Consulting

Pearce Services is a national provider of mission-critical infrastructure engineering, operations, and maintenance solutions. The company designs, commissions, constructs, and maintains telecom networks (wireless, wireline, and fiber), renewable energy assets (commercial and utility-scale solar, wind, energy storage), EV charging networks, and data center/critical facility systems. Backed by CBRE and a large nationwide field workforce, Pearce delivers preventive and predictive maintenance, remote monitoring, rapid-response repairs, HVAC and electrical services, and turnkey uninterrupted power solutions to keep assets online and optimized.

📋 Description

• Develop and manage customer relationships for the generator service business • Serve as the primary point of contact for assigned customers • Conduct customer reviews covering operational needs, projects, service concerns, and improvement opportunities • Communicate service status, recommendations, scheduling updates, and issue resolutions • Maintain accurate customer, equipment, service history, and opportunity information • Develop and execute account strategies to achieve revenue and profitability targets • Identify opportunities for maintenance agreements, emergency service, repairs, testing, inspections, parts, upgrades, replacements, and related services • Generate proposals and quotes with estimating and operations • Manage opportunities through proposal, negotiation, award, and handoff to operations • Translate technician findings and technical recommendations into business solutions • Identify aging equipment, recurring failures, deferred maintenance, and future customer needs • Coordinate repair, maintenance, upgrade, and replacement recommendations with technical and operations teams • Partner with managers, technicians, dispatch, parts, estimating, and operations to meet customer commitments • Review service performance and follow up on warranty concerns, callbacks, open issues, and escalations • Participate in customer and site meetings as needed • Monitor account revenue, gross margin, backlog, and opportunities • Support timely invoicing and resolve billing issues • Improve account profitability and reduce service delivery issues

🎯 Requirements

• 5+ years of experience in account management, sales, field services, or a related industry; experience with generators or critical power systems strongly preferred • Experience selling or managing service agreements, maintenance programs, repairs, or technical services preferred • Ability to understand technical service recommendations and communicate them effectively to non-technical customers • Strong organizational, communication, negotiation, and problem-solving skills • Ability to manage multiple customers, opportunities, and priorities in a fast-paced service environment • Experience with major generator manufacturers and service programs preferred • Knowledge of preventive maintenance, load-bank testing, inspections, troubleshooting, and generator repair preferred • Bachelor's degree in business, engineering, operations, or a related field is preferred but not required

🏖️ Benefits

• Performance and referral bonuses • Production incentives • Tool/equipment and fuel stipends • Company vehicle • Per diem or other applicable compensation • Health insurance • Life insurance • Medical, dental and vision insurance • Flexible spending accounts • HSA option • Paid time off • Paid vacation • Paid holidays • 401(k) with employer match • Tuition reimbursement • Professional development courses and training • Company vehicle, phone, laptop, or tablet as required for the role • Necessary tools and safety equipment • Opportunities for growth • Family-friendly and innovative culture