Manager, Business Operations

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🔥 6 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $95k - $130k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Business Operations

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Pearce Services

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📡 Telecommunications

⚡ Energy

🤝 B2B

Telecommunications • Energy • B2B

Pearce Services is a national provider of mission-critical infrastructure engineering, operations, and maintenance solutions. The company designs, commissions, constructs, and maintains telecom networks (wireless, wireline, and fiber), renewable energy assets (commercial and utility-scale solar, wind, energy storage), EV charging networks, and data center/critical facility systems. Backed by CBRE and a large nationwide field workforce, Pearce delivers preventive and predictive maintenance, remote monitoring, rapid-response repairs, HVAC and electrical services, and turnkey uninterrupted power solutions to keep assets online and optimized.

📋 Description

• Serve as the primary business operations partner to Operations leadership, providing data-driven recommendations that influence strategic and operational decisions. • Consolidate revenue, cost, demand, capacity, and headcount data into a comprehensive view of business performance, establishing a single source of truth across Operations and Finance. • Identify leading indicators, operational trends, risks, and growth opportunities before they materially impact financial performance. • Deliver executive insights that identify where the business should grow, where costs should be optimized, and where operational inefficiencies should be addressed. • Own the end-to-end operational forecasting process, including demand planning, revenue forecasting, labor and material costs, fleet utilization, vendor spend, workforce planning, and capacity management. • Develop rolling forecasts, scenario models, and capacity plans that align operational execution with financial expectations. • Define, maintain, and continuously improve operational and financial KPIs, including revenue execution, backlog, margin performance, technician productivity, forecast accuracy, and capacity utilization. • Build executive dashboards, operational scorecards, and standardized reporting that provide visibility into business performance and support informed decision-making. • Lead Monthly Business Reviews (MBRs), quarterly performance reviews, and executive reporting by presenting business performance, root cause analysis, key risks, opportunities, and actionable recommendations. • Partner closely with Finance, Accounting, Fleet, IT, and Data teams to ensure reporting consistency, data integrity, and alignment across systems and business processes. • Collaborate with IT and Data teams to develop scalable reporting infrastructure, improve data quality, automate reporting, and expand business intelligence capabilities using tools such as Power BI. • Identify pricing leakage, cost reduction opportunities, demand and capacity misalignment, and operational improvement initiatives that increase efficiency and profitability. • Lead and develop a high-performing team of analysts responsible for revenue analytics, cost analytics, demand planning, workforce planning, and asset planning. • Coach team members to evolve beyond reporting by developing analytical thinking, business acumen, and ownership of strategic recommendations. • Establish governance, reporting standards, forecasting disciplines, and scalable business processes that improve visibility, accountability, and operational execution.

🎯 Requirements

• Bachelor's degree in Business Administration, Finance, Operations Management, Analytics, Engineering, or a related field, or an equivalent combination of education and experience. • 7+ years of progressive experience in business operations, operational planning, business analytics, finance, strategy, or a related analytical leadership role. • 3+ years of experience leading business analysts, operational planning teams, or business operations functions. • Demonstrated experience integrating operational and financial data into executive-level reporting, forecasting, and strategic recommendations. • Strong understanding of operational drivers including revenue, demand, labor, fleet, materials, capacity planning, and cost management, with the ability to connect operational performance to financial outcomes. • Experience developing operational forecasts, financial models, scenario planning, variance analysis, and performance management processes. • Advanced analytical skills with expertise in Excel, Power BI (or similar BI platforms), data modeling, dashboard development, and KPI reporting. • Experience partnering cross-functionally with Finance, Accounting, Operations, Fleet, IT, and executive leadership. • Excellent communication and executive presentation skills with the ability to simplify complex information into actionable business recommendations. • Proven ability to influence decision-making, challenge assumptions, and drive alignment across cross-functional stakeholders. • Demonstrated success leading continuous improvement initiatives, process optimization, reporting automation, and operational governance. • Experience within telecommunications, utilities, energy, construction, industrial services, or another field service environment is strongly preferred. • Experience with ERP systems and enterprise planning/reporting platforms is strongly preferred. • MBA, Lean Six Sigma, PMP, or similar business or operational certifications are a plus.

🏖️ Benefits

• health and life insurance • 401k with employer match • paid time off • tuition reimbursement • professional development courses • performance and referral bonuses • production incentives • tool/equipment and fuel stipends • company vehicle • per diem