Application Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $90k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Application Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Pearl

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤝 B2B

👥 HR Tech

🎯 Recruiter

B2B • HR Tech • Recruitment

Pearl is a company that provides tools for overqualified and overlooked jobseekers, helping them enhance their visibility to potential employers. Their main offering is a portfolio builder that allows digital professionals to create visually appealing and trackable portfolios. By emphasizing the importance of personalized portfolios over traditional resumes, Pearl aims to improve job seekers' chances of landing opportunities that align with their skills and aspirations, partnering with hiring teams to facilitate these connections.

📋 Description

• Administer and configure the CRM platform, including objects, properties, workflows, automation, permissions, data quality, and standard integrations • Implement business-requested CRM changes without outside development support • Administer the contact center stack across voice, chat, email, and ticketing • Configure routing rules, escalation paths, SLA logic, queues, business hours, phone, and messaging • Configure, tune, and maintain AI voice and chat agents • Maintain prompts, knowledge sources, and connected actions • Review live AI sessions, identify poor performance, and correct agents • Build practical AI and agentic automations for data preparation, ticket triage, routine reporting, and content generation • Connect Customer Operations platforms using APIs, native connectors, and integration tooling • Monitor integrations and diagnose and resolve data-flow failures • Document system configurations and connections • Train team members and maintain runbooks • Evaluate new tools and recommend them to the Director of Customer Experience and Revenue Operations Manager • Support testing of platform features and releases • Participate in customer and agent conversations to inform configuration priorities • Regularly self-educate on CRM, contact center, and AI agent tooling

🎯 Requirements

• Hands-on experience administering a CRM platform; HubSpot preferred, with Salesforce, Dynamics, or similar acceptable • Experience with CRM objects and properties, workflow automation, permissions, and data quality • Hands-on experience administering a contact center or helpdesk platform across voice, chat, and ticketing • Experience with routing and escalation configuration • Familiarity with APIs and system connections • Ability to read API documentation, configure and test integrations, and troubleshoot data-flow problems • Working familiarity with AI agents and large language model tools • Experience configuring agents, writing and refining prompts, connecting agents to knowledge sources and actions, and assessing output quality • Basic agentic automation capability using current AI tooling and low-code or light scripting approaches • Comfort working with non-deterministic AI output and testing for reliability • Ability to translate business requirements into working system configurations • Strong troubleshooting skills across connected systems • Clear communication with non-technical stakeholders • Organized and able to manage and independently prioritize a queue of requests • Required to answer four short questions about hands-on experience as part of the application

🏖️ Benefits

• Medical, vision and dental coverage provided at no cost for employees and their families • Option to purchase upgraded coverage at a minimal cost to employee • FSA, HSA, and dependent care accounts • Life insurance coverage • Employer paid cell phone service • 401(k) with employer match up to 4% • Stock options • 15 vacation days during the calendar year, plus holidays • Week between Christmas and New Year's Day included as holidays • Floating holiday for your birthday • Sick days • Paid parental leave • 100% remote work • Flexible work environment • Mission-driven, supportive, collaborative environment • Broad responsibilities with high autonomy • Diversity and inclusion support