Director, Enterprise Integration Solutions

🔥 6 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🔴 Lead

👔 Director

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Pellera Technologies

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏢 Enterprise

🔒 Cybersecurity

🤖 Artificial Intelligence

Enterprise • Cybersecurity • Artificial Intelligence

Pellera Technologies is the premier enterprise IT solutions partner formed by the merger of Converge Technology Solutions and Mainline Information Systems. Pellera delivers end-to-end digital transformation services—advising, implementing, and managing—across areas such as artificial intelligence and analytics (including a Data & AI Design Studio), hybrid cloud and app modernization (notably IBM Power for Google Cloud/IP4G), cybersecurity, digital workplace, managed services, and next‑gen data center solutions. The company serves large and mid‑market customers across industries (banking, healthcare, government, manufacturing, retail, transportation), and reports scale metrics such as ~3,200 employees, $4B revenue (2024), 1,000+ technology partners, 4,250 technical certifications, and 35+ years of experience.

📋 Description

• Serve as the strategic and operational bridge between account teams, customers, and delivery organizations • Transform customer business and technical requirements into scalable, repeatable, and executable service delivery models • Lead enterprise integration service architecture across warehousing, configuration, logistics, deployment, integration, and lifecycle services • Lead customer discovery sessions and translate objectives into operational execution models • Design integrated solutions and end-to-end service delivery frameworks • Develop customer-specific and standardized operational runbooks • Establish warehouse process requirements, configuration specifications, deployment methodologies, and service execution standards • Identify new service offerings and drive standardization and repeatability • Partner with warehouse leadership to define capabilities, processes, tooling, and resources • Recommend improvements to workflows, automation, quality controls, and service delivery methodologies • Ensure operational readiness before customer onboarding and implementation • Support training and knowledge transfer for delivery teams • Establish KPIs, service standards, and quality assurance processes • Conduct readiness reviews and operational assessments • Monitor implementation performance and delivery outcomes • Lead root cause analysis and corrective action planning • Drive continuous improvement across integration and lifecycle services operations • Coordinate account executives, solution architects, project managers, engineers, customers, and warehouse operations • Provide dotted-line leadership and execution guidance without formal reporting responsibilities • Facilitate executive reviews, customer governance meetings, and operational steering committees • Serve as a subject matter expert and internal consultant • Drive successful operationalization, customer satisfaction, delivery quality, service scalability, and revenue growth

🎯 Requirements

• Deep understanding of enterprise IT services, lifecycle services, logistics, and operational delivery models • Proven ability to design scalable operational processes and customer solutions • Strong warehouse operations, deployment services, configuration services, or supply chain integration experience • Exceptional process documentation and runbook development capabilities • Ability to translate business requirements into operational execution plans • Strong executive communication and presentation skills • Demonstrated success leading complex initiatives through influence rather than formal authority • Strategic thinking combined with strong operational execution • Strong problem-solving, organizational, and analytical skills • 10+ years of experience in solution architecture, professional services, managed services, integration services, or lifecycle services • Experience supporting large enterprise customers and multi-site deployments • Knowledge of Digital Workplace, Device Lifecycle Management, Asset Management, ITAD, Configuration Services, Logistics, and Managed Services • Experience working with enterprise ecosystems • Experience leading cross-functional transformation or service development initiatives • Prolonged periods of sitting at a desk and working on a computer • Must be able to lift up to 15 pounds at times