Professional Services Operations Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pellera Technologies

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏢 Enterprise

🔒 Cybersecurity

🤖 Artificial Intelligence

Enterprise • Cybersecurity • Artificial Intelligence

Pellera Technologies is the premier enterprise IT solutions partner formed by the merger of Converge Technology Solutions and Mainline Information Systems. Pellera delivers end-to-end digital transformation services—advising, implementing, and managing—across areas such as artificial intelligence and analytics (including a Data & AI Design Studio), hybrid cloud and app modernization (notably IBM Power for Google Cloud/IP4G), cybersecurity, digital workplace, managed services, and next‑gen data center solutions. The company serves large and mid‑market customers across industries (banking, healthcare, government, manufacturing, retail, transportation), and reports scale metrics such as ~3,200 employees, $4B revenue (2024), 1,000+ technology partners, 4,250 technical certifications, and 35+ years of experience.

📋 Description

• Oversee the strategic allocation, forecasting, utilization, and management of professional services resources across the organization • Coordinate between Sales, PMO, Delivery Leaders, Practice Managers, and Operations to assign resources to projects • Directly manage the Resource Management Desk team and services operations • Lead staffing coordinators and resource management professionals in day-to-day staffing operations, resource assignments, utilization tracking, and workforce planning • Provide leadership, coaching, mentoring, performance management, career development, and operational direction to the team • Manage enterprise-wide resource allocation across service offerings, projects, programs, and clients • Facilitate staffing requests and resource assignment decisions based on skills, availability, utilization targets, location, and client requirements • Maintain visibility into resource demand, capacity, and forecasted needs • Develop short-term and long-term resource forecasts • Monitor resource capacity and utilization across technical and delivery teams • Identify resource shortages, skill gaps, and capacity constraints • Support hiring plans with workforce demand projections and staffing recommendations • Monitor individual, team, and organizational utilization metrics • Produce utilization reporting and executive dashboards • Partner with Sales, Solution Architects, and Service Delivery teams on upcoming opportunities and staffing impacts • Maintain resource skill inventories, certifications, experience profiles, and capability matrices • Establish and maintain resource management processes, standards, and procedures • Lead resource planning meetings and staffing governance reviews • Drive continuous improvement initiatives within resource management operations • Develop reporting and analytics related to staffing, capacity, utilization, and demand • Serve as the primary point of contact for resource planning and staffing activities • Build partnerships across PMO, Delivery, Operations, Sales, Recruiting, and Leadership teams • Facilitate resolution of competing resource priorities and business demands

🎯 Requirements

• Bachelor's degree in Business, Operations Management, Project Management, Human Resources, or a related field, or equivalent combination of education and experience • 5+ years of experience in resource management, workforce planning, project delivery, PMO operations, or a related professional services environment • Experience managing resource allocation, capacity planning, forecasting, and utilization reporting across multiple projects, teams, or business functions • Strong resource planning and workforce management skills • Excellent verbal and written communication skills • Strong stakeholder management and relationship-building abilities • Strong analytical and problem-solving skills • Ability to evaluate resource demand, capacity, and utilization data • Ability to prioritize competing demands and make sound staffing decisions • Strong organizational and time management skills • Ability to facilitate discussions and resolve conflicts effectively • Strategic thinking and workforce planning capability • Proficiency in reporting, analytics, and dashboard development • Ability to influence decision-making across multiple levels of the organization • Strong collaboration and teamwork skills • Continuous improvement mindset • Critical thinking and sound business judgment • Attention to detail and accuracy • Ability to work in a fast-paced, changing environment • Professionalism, discretion, and ethical decision-making • Prolonged periods of sitting at a desk and working on a computer • Must be able to lift up to 15 pounds at times