Customer Success Partnership Manager

🕒 September 22

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 19%

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Pencil

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🤖 Artificial Intelligence

📣 Marketing

🤝 B2B

💰 $2.8M Seed Round - Pencil on 2020-04

Artificial Intelligence • Marketing • B2B

Pencil is an AI-driven creative platform for marketers and brands. It uses generative artificial intelligence to produce ad creative (images and video) and concept variations designed for performance marketing and e-commerce advertisers, helping teams scale creative production and test many ad variants quickly. Pencil is positioned as a B2B tool for marketing teams and agencies.

📋 Description

• Own the day-to-day commercial and strategic health of a portfolio of accounts • Build trusted relationships with stakeholders who hold the budget and renewal decision • Build and run account cadence including QBRs, roadmap conversations, and renewal timelines • Bring a clear narrative on where the partnership is heading and why • Partner closely with the CST counterpart so platform and account needs remain aligned • Use support patterns to inform account plans and account strategy to shape CST priorities • Keep account documentation, trackers, and materials complete, current, and client-ready • Serve as the source of truth for assigned accounts • Identify and pursue expansion and upsell opportunities by understanding client goals, usage patterns, and where Pencil can create more value • Drive account retention, renewal, expansion, upsell revenue, QBR and account-plan quality, client satisfaction/NPS, documentation currency, and proactive stakeholder communication

🎯 Requirements

• Candidates must be located on the East Coast and within the Eastern Time Zone • 3-6 years of experience in customer success, account management, or client-facing commercial roles, ideally in SaaS, advertising, or marketing tech • Track record of owning renewals and growing accounts, with strong client-facing communication and presentation skills • Comfortable operating one layer up from the tool — thinking in terms of account strategy, commercial structure, and stakeholder relationships rather than platform mechanics • Experience building and maintaining clear, organized account documentation (trackers, QBR decks, account plans) that clients and internal teams can rely on • Familiarity with subscription-based business models • Genuine curiosity about how generative AI is changing marketing and creative workflows • Commercially minded while focused on client success • Ownership of accounts end-to-end • Proactive and clear communication • Attention to polished, complete client materials • Ability to build working relationships with CST counterparts and agency partners

🏖️ Benefits

• 25 days PTO plus public holidays, although we operate a Flexible Time Off scheme • Health insurance / private medical cover • Monthly stipend towards wellness, fitness, and learning and development • Remote - work from anywhere in your home country • Enhanced parental leave policies, whether you become a parent through birth, adoption or surrogacy • Flexible working hours

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