EHR Go Account Manager

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Penn Foster

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

👥 B2C

🤝 B2B

Education • B2C • B2B

Penn Foster is an online, accredited career school and college that provides self-paced, career-focused diplomas, certificates, associate and bachelor’s degrees across vocational and professional fields. Its programs cover healthcare, veterinary technology (including an AVMA-CVTEA accredited Vet Tech program), skilled trades (HVACR, electrician, plumbing), business, IT, criminal justice, design, and high school diplomas accredited through the Distance Education Accrediting Commission. Penn Foster serves primarily individual learners with flexible, online study options and also offers training solutions for organizations and employers.

📋 Description

• Build and maintain relationships with faculty and account contacts by understanding needs, answering questions, resolving issues, and recommending product solutions • Develop account knowledge to secure renewals and identify additional account-growth opportunities • Coordinate urgent troubleshooting and consult with the EHR Go team when necessary • Manage an average portfolio of approximately 200 accounts with one- to six-month sales cycles • Maintain a cadence-based monthly communication plan for assigned accounts • Research customers to uncover engagement and growth opportunities • Prepare invoices for new customer acquisition and account renewals • Track customer activities, revenue opportunities, and prospects in Salesforce • Conduct EHR Go product demonstrations • Collaborate with marketing, Account Managers, implementation and support, and senior management on collateral, best practices, acquisition efforts, and larger-account strategy

🎯 Requirements

• Bachelor's degree required • Experience in higher education sales required • Proficiency with Salesforce, web applications, Google suite, and Microsoft workspace required • Strong relationship-building and active-listening skills • Warm, sincere, and confident communication style • Ability to remain composed and solution-oriented when handling pressing or urgent customer issues • High attention to detail and ability to maintain accurate, meticulous customer-interaction records • Patience and persistence when working through customer needs and complex issues • Customer-focused mindset for account strategy and decision-making • Experience with Elsevier, McGraw Hill, Wolters Kluwer, Cengage, Pearson, F.A. Davis, ATI Testing, or Laerdal strongly preferred • Successful completion of applicable pre-employment screening requirements • Completion of federal employment eligibility verification through Form I-9 • Willingness to work in a remote, on-camera environment and be on camera during meetings unless extenuating circumstances apply • Completion of a role-specific assessment as the first hiring-process step

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Flexible spending • Generous paid time off • Sponsored volunteer opportunities • 401K with a company match • Free access to all of our online programs • Remote work environment • On-camera meetings when working remotely