EHR Go Account Manager

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Penn Foster

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

👥 B2C

🤝 B2B

Education • B2C • B2B

Penn Foster is an accredited, career-focused online education provider offering self-paced certificate, diploma, associate, bachelor's degree and high school programs. Its catalog covers vocational and professional areas including healthcare, veterinary technology, skilled trades (HVACR, electrical, plumbing), automotive repair, business, IT, criminal justice, design, hospitality, and more. Penn Foster serves individual learners (over 133,000 active students) with flexible, 24/7 online coursework and also provides employer-facing training solutions. The institution operates multiple schools/divisions and maintains accreditations such as DEAC and program-specific accreditations (for example, an AVMA-CVTEA-accredited veterinary technician program).

📋 Description

• Build and maintain relationships with faculty and account contacts by addressing needs, answering questions, resolving issues, and recommending product solutions • Develop account knowledge to secure renewals and identify additional growth opportunities • Coordinate urgent troubleshooting and consult with the EHR Go team as needed • Manage an average portfolio of approximately 200 accounts with one- to six-month sales cycles • Maintain a cadence-based monthly communication plan for assigned accounts • Research customers to uncover engagement and growth opportunities • Prepare invoices for new customer acquisition and renewals • Track customer activities, revenue opportunities, and prospects in Salesforce • Conduct EHR Go product demonstrations • Collaborate with marketing, Account Managers, implementation and support, and senior management on collateral, best practices, acquisition efforts, and larger-account strategy

🎯 Requirements

• Bachelor's degree required • Experience in higher education sales required • Proficiency with Salesforce, web applications, Google suite, and Microsoft workspace required • Strong relationship-building and active-listening skills • Warm, sincere, and confident communication style • Ability to remain composed and solution-oriented during urgent customer issues • High attention to detail and ability to maintain accurate customer interaction records • Patience and persistence when working through customer needs and complex issues • Customer-focused mindset for account strategy and decision-making • Experience with Elsevier, McGraw Hill, Wolters Kluwer, Cengage, Pearson, F.A. Davis, ATI Testing, or Laerdal strongly preferred • Must complete a role-specific assessment as the first hiring step • Must successfully complete applicable pre-employment screening, including possible employment, education, and criminal-background verification where permitted by law • Must complete federal employment eligibility verification through Form I-9 • Expected to be on camera during remote meetings unless extenuating circumstances apply

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Flexible spending • Generous paid time off • Sponsored volunteer opportunities • 401K with a company match • Free access to all of our online programs • Remote work arrangement • On-camera meetings when working remotely