Business Systems Analyst

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Penn Foster

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

👥 B2C

🤝 B2B

Education • B2C • B2B

Penn Foster is an accredited, career-focused online education provider offering self-paced certificate, diploma, associate, bachelor's degree and high school programs. Its catalog covers vocational and professional areas including healthcare, veterinary technology, skilled trades (HVACR, electrical, plumbing), automotive repair, business, IT, criminal justice, design, hospitality, and more. Penn Foster serves individual learners (over 133,000 active students) with flexible, 24/7 online coursework and also provides employer-facing training solutions. The institution operates multiple schools/divisions and maintains accreditations such as DEAC and program-specific accreditations (for example, an AVMA-CVTEA-accredited veterinary technician program).

📋 Description

• Partner with business leaders and subject matter experts to understand operational challenges, strategic objectives, and system needs • Facilitate requirements gathering sessions, workshops, process reviews, stakeholder interviews, and weekly prioritization sessions • Elicit, analyze, document, and validate business, functional, and non-functional requirements • Recommend process and technology improvements and support solution adoption across business units • Analyze current-state processes and develop future-state process maps, workflows, and business solutions • Collaborate with technical teams to design scalable solutions supporting business and student lifecycle objectives • Evaluate impacts of proposed system changes on users, processes, integrations, and reporting • Support enterprise platforms including SIS, LMS, Financial Services, Data Platforms, and integrated applications • Document system requirements, functional specifications, user stories, and acceptance criteria • Participate in implementations, upgrades, enhancements, and integration projects • Support backlog refinement, prioritization, sprint planning, release activities, Jira planning, and sprint rituals • Monitor project progress and identify risks, dependencies, and roadblocks • Develop test plans, test cases, and UAT scenarios; coordinate UAT with stakeholders • Validate delivered solutions and support defect identification, prioritization, and resolution • Create process documentation, system workflows, knowledge base materials, training materials, and user guides • Collaborate with reporting and analytics teams on reporting requirements and analyze data trends • Champion self-service capabilities and support data governance and continuous improvement initiatives

🎯 Requirements

• Bachelor's degree in Business Administration, Information Systems, Education Technology, Computer Science, or related field • 5+ years of experience as a Business Analyst, Business Systems Analyst, or related role • Experience gathering, documenting, and managing business requirements • Strong understanding of business process analysis and process improvement methodologies • Excellent communication, facilitation, and stakeholder management skills • Ability to manage multiple priorities in a fast-paced environment • Strong analytical and problem-solving capabilities • Familiarity with Agile methodologies and Jira, Azure DevOps, or similar tools • Experience with process mapping tools such as Figma, Lucidchart, Visio, or Miro • Working knowledge of SQL, reporting tools, and data analysis concepts • Experience in higher education, online education, EdTech, workforce development, or student services preferred • Experience with Salesforce, CRM platforms, SIS, LMS, ERP, or other enterprise applications preferred • CBAP, CCBA, PMI-PBA, Salesforce, or Agile certifications preferred • Must reside and perform work within the United States • Must be willing and able to travel as needed • Must complete applicable pre-employment screening requirements • Must complete employment eligibility verification through Form I-9

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Flexible spending accounts • Generous paid time off • Sponsored volunteer opportunities • 401(k) with company match • Free access to all online programs • Remote work arrangement • Occasional travel for team meetings, company events, conferences, and summits