Head of Revenue Operations

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

💹 Revenue Operations

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Logo of Penn Foster

Penn Foster

201 - 500 employees

📚 Education

👥 B2C

🤝 B2B

Education • B2C • B2B

Penn Foster is an accredited, career-focused online education provider offering self-paced certificate, diploma, associate, bachelor's degree and high school programs. Its catalog covers vocational and professional areas including healthcare, veterinary technology, skilled trades (HVACR, electrical, plumbing), automotive repair, business, IT, criminal justice, design, hospitality, and more. Penn Foster serves individual learners (over 133,000 active students) with flexible, 24/7 online coursework and also provides employer-facing training solutions. The institution operates multiple schools/divisions and maintains accreditations such as DEAC and program-specific accreditations (for example, an AVMA-CVTEA-accredited veterinary technician program).

📋 Description

• Serve as the Chief Commercial Officer’s strategic advisor and chief of staff for commercial performance • Architect the commercial operating model, including structure, governance, cadence, and decision rights • Build, scale, and lead a unified Revenue Operations organization • Shape go-to-market strategy across B2B and B2B2C motions • Own the operational infrastructure across demand, enrollment, retention, and expansion • Lead annual GTM planning, including segmentation, coverage, capacity modeling, and growth-target setting • Partner with Sales on territory and quota design • Own forecasting and pipeline discipline • Establish governance forums, including business reviews, deal reviews, pipeline councils, and forecast calls • Own commercial analytics from Board-level reporting to front-line manager tools • Establish enterprise data governance, KPI definitions, data quality, and a single source of truth • Define and track seller and enrollment productivity metrics • Support enablement strategy and build onboarding and continuous-development programs • Standardize opportunity management, deal and enrollment qualification, pipeline review, and sales methodology • Own the GTM technology and data roadmap, including CRM, marketing automation, sales engagement, conversation intelligence, enablement, and data infrastructure • Partner on incentive design and administration • Collaborate with Sales, Marketing, Learner Success, program delivery, Finance, IT, and HR

🎯 Requirements

• 10+ years of progressive leadership in Revenue Operations, Commercial/Sales Operations, or GTM strategy • Experience leading the function in a multi-segment business • Track record of building or transforming a RevOps function, including its charter, team, operating model, technology, and data • Deep experience across the full revenue lifecycle, including GTM planning, forecasting, pipeline, deal execution, productivity, retention/renewal, and analytics • Comprehensive Salesforce experience • Familiarity with marketing automation, sales engagement, conversation intelligence, enablement, and business intelligence • Track record of using technology and automation to drive productivity • Strong analytical skills and sales-forecasting experience • Ability to define, articulate, and measure key GTM metrics across Sales, Marketing, and Customer/Learner Success • Strong Excel skills required • Executive presence and influence skills to lead through peers • Ability to prepare clear, concise performance narratives and materials for executive leadership, private-equity sponsors, and the Board • Highly proactive and self-directed • Ability to manage multiple concurrent deliverables and stakeholders • Bachelor’s degree required • Must reside and perform work within the United States • Must be willing and able to travel as needed • Successful completion of applicable pre-employment screening requirements • Completion of employment eligibility verification through Form I-9

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Flexible spending account • Generous paid time off • Sponsored volunteer opportunities • 401(k) with a company match • Free access to all online programs • Remote work arrangement • Occasional travel opportunities for team meetings, company events, conferences, and summits

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