Account Manager

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $57k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 3%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PeopleJoy

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

PeopleJoy is a digital employee education and financial-wellness platform that helps employers offer, administer, and optimize student loan repayment, tuition assistance, Public Service Loan Forgiveness (PSLF) advisory, and related payment solutions. The company provides a SaaS-based benefits administration platform and white-glove service to streamline compliance, improve utilization of tax-advantaged programs, reduce HR administrative burden, and boost employee recruitment, retention, and engagement.

📋 Description

• Own relationships for a portfolio of clients and serve as the primary point of contact • Understand client goals, workforce, and benefits priorities • Lead client implementation and onboarding in partnership with the Product team • Drive employee engagement and borrower participation with marketing and client success support • Monitor adoption, engagement, and satisfaction metrics • Lead regular business reviews and report partnership impact • Manage renewals, identify expansion opportunities, and address account risks • Share client feedback with product, engineering, design, sales, support, and leadership teams • Answer client questions, resolve issues, and coordinate across internal teams • Set actionable account goals and create success plans aligned with client priorities • Track account health, retention, engagement KPIs, and continuously improve them • Support sales with new deals, renewals, and account expansion

🎯 Requirements

• Successfully managed a portfolio of client accounts • Experience ideally in B2B SaaS, employee benefits, HR tech, or financial services • Exceptional communication skills with HR leaders, benefits teams, executives, and internal colleagues • Experience introducing processes or playbooks to manage accounts efficiently and at scale • Analytical and data-driven approach using engagement and adoption metrics • Ability to understand student-loan borrower needs and deliver a positive experience • Ability to prioritize competing client needs and manage multiple accounts • Ability to set boundaries and communicate when requests are not possible • Experience working closely with founders or senior leaders • Ability to provide data-backed recommendations • Ability to stay informed on PSLF policy changes affecting clients and employees

🏖️ Benefits

• Medical insurance • Dental insurance • 401(k) • Short-term disability insurance • Long-term disability insurance • Life insurance

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