Senior Operations Manager

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $104k - $166k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Peraton

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Peraton is a mission-focused enterprise that supports national security initiatives through advanced IT and cyber services. They provide capabilities in areas such as cyber defense, cloud operations, engineering, and intelligence. With a commitment to solving complex challenges, Peraton integrates data-driven technologies to ensure mission success for their military and government clients.

📋 Description

• Manage the day-to-day business operations of the contract • Oversee billing, ordering, and related business processes • Lead service ordering, billing accuracy, invoicing cycles, and related procedures • Act as the customer’s advocate within the Contractor organization and direct internal resources and staff to achieve required business outcomes • Serve as the senior point of contact for operational matters and ensure responsiveness and accountability to customer needs • Participate in workgroups or committees created by Peraton or the client • Ensure operational procedures align with contractual obligations and government expectations • Identify and resolve business operations issues and recommend improvements • Support transparency and compliance through documentation, reporting, and quality assurance • Oversee contract billing operations, including rate accuracy, service usage validation, invoice generation, and dispute resolution • Track the full lifecycle of client orders, including circuit installs, upgrades, disconnects, and CPE • Coordinate with internal provisioning, field services, and transport partners for timely and correct delivery • Own process maps, SOPs, and workflows related to service delivery and support • Develop and manage business controls, documentation standards, and approval workflows • Support SLA scrubbing, RCA tracking, and SLA credit documentation

🎯 Requirements

• High School diploma and 10 years of experience, may have supervisory or lead experience • Must be a U.S. Citizen with the ability to pass a Florida State Department background check • 5+ years experience working with government clients, preferably in roles involving operational oversight or service delivery • Strong verbal and written communication abilities, with the proven capability to effectively communicate at all levels within an organization, including executive leadership • Ability to advocate on behalf of the client and direct internal resources to meet operational expectations • Experience with telecom billing systems, e.g., custom ERP/OSS/BSS platforms; Florida CSAB a plus • Ability to audit, reconcile, and report on large-scale invoices, e.g., by agency, circuit, or service category • Familiarity with change orders, MACDs (Moves/Add/Changes/Disconnects), and SLA impacts • Skilled in using and integrating billing, ordering, ticketing, CRM, and asset management systems • Strong understanding of Florida government business practices, with specific knowledge of the State of Florida operations, specific to agencies, cities, counties and universities • Experience with telecommunications or enterprise IT contract operations • Familiarity with MyFloridaNet or similar state-wide service initiatives • Experience working in a hybrid client/contractor governance model • ITIL Foundation certification preferred but not required • Lean Six Sigma certification preferred but not required • CPM/CPPO knowledge of public procurement helpful

🏖️ Benefits

• Potential eligibility for overtime • Potential eligibility for shift differential • Potential eligibility for a discretionary bonus