Client Operations Supervisor

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Verisma

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🏥 Healthcare

☁️ SaaS

📋 Compliance

Healthcare • SaaS • Compliance

Verisma is a healthcare technology company that provides cloud-based software and services to help healthcare organizations securely manage, exchange, and release clinical and administrative health information. Its solutions are focused on automating records workflows, ensuring regulatory compliance, and enabling secure data exchange between providers and partners.

📋 Description

• Operate assigned client accounts efficiently under the direction of the Director of Client Operations and instruction of facility contacts • Answer day-to-day questions from clients and Release of Information Specialists • Meet facility revenue goals and identify productivity improvement opportunities • Perform release-of-information functions according to service agreements • Prepare weekly dashboards and month-end operational performance reports • Monitor productivity and quality to ensure customer service satisfaction • Assist with training and evaluation of onsite and remote ROIS staff • Assist in selecting, interviewing, hiring and terminating employees • Participate in counseling sessions and make disciplinary or termination recommendations • Manage onsite staff scheduling, time-off requests and payroll approval • Coordinate remote supervisors’ work and distribute workflow to site personnel • Maintain confidentiality and secure facility information • Provide input into site procedure reviews and revisions • Perform quality reviews and site evaluations • Review release-of-information requests and authorizations for validity under applicable state or federal statutes • Look up medical record numbers, complete guides and pull medical records • Review requested encounters and scan or electronically capture medical records • Capture appropriate pages, reassemble paper charts and log released information • Document releases in patient medical records or as determined by the facility • Calculate billing and prepare invoices • Certify medical record copies when appropriate • Ensure supplies are available at designated facilities • Submit travel expense reports and receipts • Comply with company policies and perform other assigned duties

🎯 Requirements

• High School Diploma or GED required; some college preferred • RHIT Certification preferred • Valid driver’s license and a history of safe driving • Ability to communicate effectively with clients, staff members and management • Experience with medical records or healthcare beneficial • Knowledge of HIPAA privacy information standards required • Medical terminology coursework preferred • RHIT certification or ability to take and pass an ROI Certification course with a score of 85% or higher within 90 days required • Ability to travel

🏖️ Benefits

• Ability to travel • Valid driver’s license and a history of safe driving • Mandatory meetings and/or training sessions • Company-related travel expense reports and original receipts submitted to manager • RHIT certification or the ability to take and pass an ROI Certification course with a score of 85% or higher within 90 days