Field Service Engineer – MD

🔥 0 minutes ago

🌲 North Carolina, Maryland – Remote

🌲 North Carolina – Remote 🦀 Maryland – Remote

💵 $90k - $97k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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PerkinElmer

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1938

🍽️ Food & Beverage

🏥 Healthcare

💼 Consulting

Food & Beverage • Healthcare • Consulting

PerkinElmer is a global leader in providing analytical and testing solutions for a wide range of industries, including pharmaceuticals, food safety, environmental analysis, and industrial testing. The company offers advanced equipment and consumables, including mass spectrometers, chromatography instruments, and spectroscopy systems. With over 85 years of experience, PerkinElmer is committed to innovation and dedicated to partnering with laboratories worldwide to enhance scientific discovery and ensure product quality and safety. Their services support industries like healthcare, food and beverage, environmental testing, and industrial applications, helping clients meet compliance and quality standards.

📋 Description

• Coordinate and perform field service activities, including instrument installation, on-site and depot repair, and preventative maintenance visits • Communicate with customer accounts for scheduling and follow-up • Communicate with Territory Sales Managers regarding account activity • Maintain CRM records for warranty, service plans, and account contacts • Initiate and complete service requests and follow up with accounts • Provide service reporting from field and depot service • Respond to technical support telephone and email requests • Assist Engineering and Manufacturing with investigating production and design problems • Recommend modifications to design and manufacturing procedures based on field experience • Provide input and guidance for repair procedures • Develop and edit SOPs for service and repair • Maintain working relationships with US Production, Service, and Engineering functions • Report to the Director of Global Service

🎯 Requirements

• Bachelor's degree in a Scientific, Engineering, or Technical discipline • 5+ years of experience in Engineering, Manufacturing, or Service environments • Interest and ability to work with customers by phone or face-to-face • Laboratory or clinical environment experience is an advantage • Familiarity with electronic testing procedures • Experience with advanced measurement tools such as multimeters and oscilloscopes is a plus • Instrument assembly and disassembly skills and knowledge • Computer skills using Microsoft Office Suite, CRM systems, and the internet • Ability to work individually or in a team environment • Ability to manage own schedule effectively • Ability to work independently when required • Ability to travel as needed • Based in North Carolina or Maryland

🏖️ Benefits

• Full-time employment • Remote work position • Ability to travel as needed • Reasonable accommodation for qualified individuals under the Americans with Disabilities Act • Equal opportunity employment