Senior Manager – GSSO Vendor Relationship Management

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🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟠 Senior

👔 Manager

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Pfizer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1849

💼 Consulting

📣 Marketing

💊 Pharmaceuticals

💰 Post-IPO Debt on 2023-05

Consulting • Marketing • Pharmaceuticals

Pfizer is a pharmaceutical company that has been at the forefront of scientific innovation for 175 years. The company is dedicated to improving health and well-being at every stage of life by providing access to safe, effective, and affordable medicines and healthcare services. Pfizer focuses on delivering innovative therapies, particularly in the field of cancer treatments, as it continues to progress in transforming the healthcare landscape.

📋 Description

• Manage FSP resource request intake, approval tracking, and staffing administration across GSSO • Track FSP headcount, approvals, onboarding/offboarding status, role alignment, and staffing changes • Administer and improve staff tracking tools, dashboards, approval logs, and resource-management documentation • Analyze staffing trends, resource gaps, approval cycle times, onboarding delays, plan variance, and staffing KPIs • Prepare staffing dashboards, reports, presentations, and executive summaries • Maintain contracted resource information in Pfizer systems, including Get Access • Support FSP resource forecasts and invoice review and approval • Coordinate with stakeholders to align resource-management processes, staffing data, delivery metrics, and communications • Implement business processes supporting staffing operations, resource governance, and process transparency • Identify and implement AI and digital-tool opportunities for resource tracking, analytics, reporting, automation, and decision-making • Support FSP staffing, resource tracking, governance, and CRO/FSP vendor relationship process improvements • Review FSP delivery metrics and identify staffing-related risks, gaps, delays, onboarding issues, plan variance, and trends • Coordinate with CRO/FSP providers and internal stakeholders on issue escalation, mitigation planning, and resolution • Support vendor training and oversight activities aligned with Pfizer requirements • Draft, update, and maintain process documents, SOPs, and guidance materials • Contribute to FSP management and contracted-resource delivery workstreams • Collaborate with GSSO, Clinical Development & Operations, project management, and other stakeholders • Liaise between internal teams and external CRO/FSP partners • Participate in meetings, resource-planning discussions, workstreams, and strategic initiatives • Develop and deliver presentations, process documents, and training materials

🎯 Requirements

• Bachelor's degree with at least 6+ years of experience • 5+ years of experience in clinical operations, resource management, staffing operations, workforce planning, or related operational functions • Experience managing resource planning, staffing operations, headcount tracking, approval workflows, or workforce planning processes • Experience maintaining resource trackers, staffing dashboards, approval logs, operational reports, or similar monitoring tools • Strong analytical skills interpreting staffing trends, resource gaps, cycle times, plan variance, onboarding status, and operational KPIs • Experience partnering with internal stakeholders and external providers to resolve staffing, onboarding, role-alignment, or resource-deployment issues • Experience in clinical operations, including exposure to or experience partnering with FSPs or CROs • Experience implementing project-management tools and techniques, including integrated plans, process timelines, and stakeholder deliverables • Experience implementing projects and process improvements using change-management tools and techniques • Experience drafting process documentation and creating presentations for diverse audiences • Familiarity with AI tools or digital innovation in clinical operations, staffing analytics, resource management, vendor management, or related functions • Candidates must be authorized to be employed in the U.S. by any employer • Permanent work authorization in the United States required • U.S. work visa sponsorship is not available now or in the future • Nice-to-have: Master's degree with at least 5+ years of experience, or PhD with 1+ years of experience • Nice-to-have: Degree in drug development, clinical operations, business operations, workforce planning, or a related discipline • Nice-to-have: Experience with FSP/CRO resource models, contracted-resource governance, staffing dashboards, or portfolio-level workforce planning • Nice-to-have: Experience evaluating or deploying AI-enabled tools or platforms • Nice-to-have: Ability to drive digital transformation within a matrixed organization

🏖️ Benefits

• Relocation assistance may be available based on business needs and/or eligibility • No relocation package • Accessibility assistance for the website, application process, and/or interviewing • Equal opportunity employment and employment eligibility support