Account Manager – Speciality, Healthcare

🕒 June 11

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Phamily

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare Insurance • SaaS

Phamily is an industry-leading in-house Chronic Care Management (CCM) and Proactive Care platform. The company supports health systems and medical groups nationwide by launching scalable in-house CCM service lines. This enables proactive patient support between visits and delivers sustainable monthly reimbursement without the need for outsourcing. Phamily is known for its cutting-edge technology that improves patient wellness, delivers superior preventative care, and maximizes organizational sustainability. The platform documents care management seamlessly and provides smart care plan templates. Catering to 20+ specialties across 33 states, Phamily enhances patient experience with high engagement rates and reduces hospitalizations significantly. With Phamily, organizations can manage 500 patients per full-time clinical worker, generating substantial revenue and profit.

📋 Description

• Own a portfolio of specialty accounts, driving high retention and expansion revenue. • Lead Quarterly Business Reviews (QBRs) focused on delivering clinical and financial ROI. • Identify growth opportunities and expand Phamily’s footprint across various practice departments. • Advise clients on workflow optimization and care management strategies to ensure adoption. • Translate complex data into clear, actionable insights for clinical and operational leaders. • Proactively identify partnership risks and drive creative solutions to maintain account health. • Collaborate with product and marketing teams to share client feedback and influence the roadmap. • Use HubSpot and AI tools to manage accounts efficiently and strategically.

🎯 Requirements

• 3+ years in Account Management, Customer Success, or a similar relationship-focused role. • Travel 70% of the time • Proven ability to manage complex, multi-stakeholder relationships at the executive level. • Commercial mindset with a focus on retention, growth, and measurable outcomes. • Strong communicator who can simplify complex data into clear, persuasive narratives. • Comfortable operating and making decisions in a fast-paced, evolving startup environment. • Tech-savvy and interested in using AI tools to improve account workflows.

🏖️ Benefits

• Competitive compensation commensurate with experience • Potential to earn equity based on performance • Medical, dental, and vision coverage for employees and dependents at a nominal cost • Paid maternity leave • FSA and Dependent Care account options • 401(k) Eligibility after 6 months of full-time employment • Collaborative, mission-driven work environment