Director of Operational Excellence

Job not on LinkedIn

🔥 0 minutes ago

🌵 Arizona, California, +24 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $170k - $180k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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Phil, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

📦 Logistics

⚕️ Healthcare Insurance

Healthcare • Logistics • Healthcare Insurance

Phil, Inc. is a company on a mission to simplify medication access for patients by helping them receive their medications quickly, easily, and affordably. The company offers the PhilRx Digital Hub Platform, which streamlines medication access for patients and providers, supporting retail and specialty-lite manufacturers. Phil, Inc. 's platform is designed to improve health outcomes by removing barriers and ensuring efficient medication dispensing, optimizing coverage and patient adherence, and supporting healthcare providers. Through strategic partnerships, Phil, Inc. helps maximize the value of access programs for life sciences brands, enhancing patient access and provider engagement.

📋 Description

• Build and standardize processes, documentation, and workflows for patient support, pharmacist, and pharmacy technician functions • Identify operational gaps and design scalable solutions that reduce friction and improve consistency • Partner with Engineering and Product to align systems with operational workflows and embed controls at the point of work • Lead the AI and automation agenda for Operations • Build AI-driven monitoring to surface error signals and risk patterns in real time • Define a roadmap for emerging AI capabilities, evaluate tools, pilot them, and integrate them into the operating model • Own the quality function, including audit, analysis, and quality engineering • Shift quality operations from reactive manual auditing toward automated controls and predictive monitoring • Ensure quality issues are rapidly escalated, clearly owned, and resolved with documented outcomes • Drive improvement initiatives across partner teams and hold leaders accountable to timelines and measurable outcomes • Own escalation frameworks for cross-functional issues • Escalate blockers with proposed solutions and drive initiatives to completion • Lead and develop a team spanning operational excellence, quality, and process design • Build reporting infrastructure for real-time visibility into performance and process health • Produce data-driven narratives for executive and business reviews covering metrics, trends, root cause, and actions taken • Report to the Vice President of Operational Excellence and collaborate with Operations, Product, Engineering, and Client Success

🎯 Requirements

• Bachelor's degree or equivalent experience • 10+ years of operations, operational excellence, or process improvement experience in a complex, high-volume environment • 5+ years leading and scaling operational teams or functions • Demonstrated ability to build operational processes and infrastructure from the ground up, with a track record of measurable improvement • Hands-on experience leveraging AI, automation, or software-based tools to improve operational performance and quality monitoring • Experience building or overseeing a quality function, including automated and system-embedded controls • Proven ability to influence stakeholders and drive accountability across teams without direct reporting authority • Self-motivated and proactive, with a demonstrated bias toward originating work • Excellent written and verbal communication skills, with the ability to present to senior leadership • Experience in a regulated, high-accuracy environment such as pharmacy, healthcare, or clinical operations preferred • Ability to travel up to 20% • Must be authorized to work in the United States without sponsorship • Must be located in one of the states where PHIL employs remote team members: Arizona, California, Colorado, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Massachusetts, Michigan, Missouri, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin, or West Virginia

🏖️ Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech • Fully remote working environment • Competitive compensation (commensurate with experience) • Full benefits (medical, dental, vision) • 401(k) contribution opportunity • Equity • Bonus