Applications Specialist, Patient Monitoring

🔥 12 minutes ago

🇺🇸 United States – Remote

💵 $41 - $65 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Philips

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🔧 Hardware

💰 Post-IPO Equity - Philips on 2025-03

Healthcare • Hardware

Philips is a global health technology company (Koninklijke Philips N. V. ) that develops medical imaging systems (MR, CT, handheld ultrasound), patient monitoring and critical care solutions, and consumer health products such as Sonicare and the Pregnancy+ app. The company emphasizes delivering solutions that help clinicians provide faster, better care and also offers consumer-focused personal care and oral-health products. Philips positions itself around healthcare equipment, clinical informatics and connected care, and patient-facing health technologies.

📋 Description

• Deliver end-to-end clinical application support for patient monitoring solutions • Provide telephone-based and remote support to internal and external customers • Troubleshoot complex clinical application issues using advanced remote access technologies • Manage escalations through resolution and provide on-site support during critical customer situations as needed • Drive timely, effective problem resolution, customer satisfaction and company profitability • Submit accurate and timely individual scorecards and maintain complete data entry in required systems • Use call center tools to monitor responsiveness and meet service level expectations • Manage company assets, including training, tools, equipment, travel and expenses, according to company policies • Provide structured feedback and product improvement recommendations to product management • Serve as a clinical subject matter expert and support team objectives • Assess complex clinical issues, gather and analyze data, and partner with Technical Support Engineers on action plans • Share knowledge with peers and internal stakeholders • Contribute to knowledge-based tools and complete required product and clinical training • Own individual development planning and identify growth opportunities

🎯 Requirements

• Bachelor of Science Degree in Nursing or Medical Technology required • Must be registered and in good standing with appropriate credentialing body • Minimum of five years of clinical experience preferred • Minimum of three years of experience in a clinical phone support environment preferred • Excellent customer service, communication, multitasking and prioritization skills • Ability to work with minimal supervision • Advanced knowledge of clinical applications within Patient Monitoring • Scheduled on-call availability required • Ability to meet minimum physical, cognitive and environmental job requirements with or without accommodation • US work authorization required; candidates requiring current or future sponsorship will not be considered

🏖️ Benefits

• Annual incentive bonus, sales commission or long-term incentives may be offered • Generous PTO • 401k with up to 7% match • HSA with company contribution • Stock purchase plan • Education reimbursement