Technical Consultant – Routing & Switching

🔥 15 hours ago

🌲 North Carolina, Virginia – Remote

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💵 $88k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

👻 Ghost score 0%

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Philips

10,000+ employees

🏥 Healthcare

🔧 Hardware

💰 Post-IPO Equity - Philips on 2025-03

Healthcare • Hardware

Philips is a global health technology company (Koninklijke Philips N. V. ) that develops medical imaging systems (MR, CT, handheld ultrasound), patient monitoring and critical care solutions, and consumer health products such as Sonicare and the Pregnancy+ app. The company emphasizes delivering solutions that help clinicians provide faster, better care and also offers consumer-focused personal care and oral-health products. Philips positions itself around healthcare equipment, clinical informatics and connected care, and patient-facing health technologies.

📋 Description

• Provide pre- and post-sale technical support in Routing/Switching and Wireless • Consult, configure, implement, troubleshoot, and maintain ownership of new HPM solutions team services for key customers throughout the Virginia Zone • Provide technical recommendations based on customer requirements • Support transition from a break-fix operating model to a customer-solutions-focused operating model • Drive continuous improvement of implementation methodology and service offerings • Support implementation of service strategies to achieve customer loyalty • Collaborate with clinical, sales, and service partners and diverse internal and external resources • Coordinate project resources and tasks to enable focus on customer deliverables • Complete timesheets, service work orders, expense reports, FCOs, preventative maintenance, installation documents, site and service documentation, and related paperwork • Adhere to Philips, State, and Federal regulatory requirements and established training, quality, and safety requirements • Install complex, multi-phased systems involving IT infrastructure and patient monitoring equipment • Build, deploy, and/or integrate solutions in clinical and non-clinical environments • Review system configurations for implementation viability and performance • Diagnose and resolve electronic, networking, and mechanical problems • Travel across the specified geography, with average driving time of 2–5 hours daily and travel potentially exceeding 75%; overnight, air, and train travel may be required

🎯 Requirements

• 3+ years of professional working experience in IT technologies or the electronics industry • Experience preferably in a field or hospital-based service environment • Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred • Network configuration and/or troubleshooting experience • Cisco Certified Network Professional (CCNP) certification, or obtain it within 4 months from beginning of employment • Bachelor’s degree in Computer Science, Electronics, Biomedical, or another related discipline • Ability to perform the minimum Physical, Cognitive and Environmental requirements for the Field Service position, with or without accommodation • Ability to work in an office/home office and/or remote setting and in a hospital/healthcare environment • Ability to work flexible hours, including overtime, weekends, and on-call rotations • Ability to wear all required personal protective equipment • US work authorization required; candidates requiring sponsorship now or in the future will not be considered • Must reside in or within commuting distance to Richmond, VA or Raleigh, NC

🏖️ Benefits

• Service incentive bonus • Sales commission • Long-term incentives • Generous PTO • 401k with up to 7% match • HSA with company contribution • Stock purchase plan • Education reimbursement

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