Senior Manager, Clinical Applications

🔥 28 minutes ago

🌽 Illinois, Iowa, +7 more states – Remote

🌽 Illinois – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🧀 Wisconsin – Remote

💵 $116.3k - $193k / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Philips

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare • Healthcare Insurance • Biotechnology

Philips is a global health technology company committed to improving people's health and well-being through meaningful innovation. They focus on various domains including personal health, diagnosis and treatment, and connected care, striving to provide advanced technologies and solutions that enhance health outcomes for individuals and healthcare providers alike.

📋 Description

• Lead a team of clinical specialists within assigned geography to deploy standard processes for customer education, escalation, service and sales support for multiple modalities • Contribute to market share growth via retention of installed base • Accountable for the customer experience, revenue and cost targets and operational metrics • Lead the execution of large-scale professional services and customer adoption programs, ensuring projects are delivered on time, within scope, and aligned with business objectives • Oversee multiple project teams while managing resources, mitigating risks, and driving operational excellence across complex customer engagements • Serve as the executive owner for high-impact customer projects by validating contractual, financial, and operational readiness before project launch • Ensure successful delivery through strategic oversight, proactive governance, and effective cross-functional collaboration • Develop and execute customer success strategies that drive adoption, satisfaction, retention, and long-term customer partnerships • Lead the resolution of complex customer escalations while implementing continuous improvement initiatives that enhance the overall customer experience • Partner closely with senior leadership, Product Management, R&D, Sales, Marketing, and Business Development to influence product strategy and deliver solutions that address evolving customer and market needs • Leverage customer insights and success stories to strengthen market positioning and support business growth • Drive operational excellence by establishing quality management standards, standardizing best practices, and continuously improving service delivery processes • Manage financial performance through effective resource planning, cost management, and operational efficiency while ensuring profitable project execution

🎯 Requirements

• Bachelor's degree or equivalent combination of education and experience • 5+ years of experience in a technical, clinical, customer success, professional services, or sales environment • A minimum of 3+ years of leadership experience managing teams and customer-facing operations • Proven leadership experience managing large-scale professional services, customer success, implementation, or project delivery organizations • Strong program and project management expertise, including oversight of complex customer implementations, resource planning, risk management, and executive stakeholder communication • Experience collaborating across engineering, product management, commercial, and operations teams • Demonstrated ability to build and maintain executive customer relationships through proactive engagement, customer advocacy, and strategic issue resolution • Proven success managing high-priority escalations while driving continuous improvement and customer satisfaction • Strong operational, financial, and people leadership skills, including experience managing budgets, profitability, resource utilization, performance metrics, talent development, succession planning, and building high-performing teams • Excellent communication and influencing skills with the ability to lead effectively across global, matrixed organizations

🏖️ Benefits

• company fleet/car • training • advancement opportunities • comprehensive Philips Total Rewards benefits program • generous PTO • 401k (up to 7% match) • HSA (with company contribution) • stock purchase plan • education reimbursement