Field Warranty Performance Manager

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $51.8k - $93.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Trane Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

⚡ Energy

🤝 B2B

Manufacturing • Energy • B2B

Trane Technologies is a global industrial company that designs, manufactures and services HVAC, refrigeration and building systems and controls, focusing on energy-efficient climate solutions and sustainability. The company supplies commercial and industrial customers with equipment, controls and field services, operates manufacturing and supply-chain operations worldwide, and emphasizes reducing customers' carbon footprint through initiatives such as its 2030 commitments and the Gigaton Challenge.

📋 Description

• Lead field warranty operations, ensuring effective training and strong operational execution • Monitor field warranty performance metrics to identify high-impact issues, trends, and areas for improvement • Partner with service teams, dealers, and distributors to ensure accurate warranty practices and compliance with policies • Lead root cause analysis efforts and corrective action initiatives related to field warranty claims • Provide feedback to engineering and product management on recurring field issues to support product improvement initiatives • Develop and deliver training and communication to field teams on warranty processes, policies, and technical updates • Evaluate service provider performance related to warranty repairs; recommend improvements • Support the development and implementation of warranty cost reduction programs • Prepare and present reports on warranty trends, performance metrics, and improvement opportunities for leadership • Assist with resolving escalated warranty cases and customer concerns in collaboration with cross-functional teams

🎯 Requirements

• Bachelor’s degree in business, operations, or equivalent field experience • 3+ years experience in field service operations, technical product support, warranty management, or related areas • Strong analytical skills with the ability to interpret complex data and communicate insights clearly • Demonstrated ability to lead cross-functional collaboration and drive corrective action • Excellent communication, problem-solving, and interpersonal skills • Familiarity with HVAC, mechanical systems, or related industries preferred • Proficiency with data analysis tools and warranty management systems preferred.

🏖️ Benefits

• Health insurance • 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution • Paid time off includes 15 vacation days • 9 paid holidays • 3 floating holidays • Sick leave • Additional options to support volunteer and parental leave • Educational and training opportunities through company programs along with tuition assistance and student debt support