Sales Support Lead – Commercial, Hospitality

Job not on LinkedIn

🕒 2 days ago

🏄 California – Remote

🏄 California – Remote

💵 $32 - $36 / hour

⏰ Full Time

🟠 Senior

🤑 Sales

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Phillips Industries

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🚘 Automotive

📦 Logistics

Manufacturing • Automotive • Logistics

Phillips Industries is a company dedicated to providing innovative and high-quality products for the commercial trucking industry. With a legacy spanning nearly a century, they focus on designing and manufacturing solutions that enhance safety and efficiency in transportation. Their extensive product range includes electrical and air assemblies, backup cameras, and cutting-edge solar technologies tailored for trucks and trailers. Phillips Industries has established a global presence with parts used in all new Class 8 Trucks across North America and exports to 61 countries, emphasizing their commitment to reliability and sustainability in heavy-duty vehicle systems.

📋 Description

• Serve as the go-to resource for Sales Support Coordinators on complex projects, claims, and escalations • Provide day-to-day guidance on processes, systems, and best practices • Monitor inbound requests and help prioritize workload • Lead or participate in team huddles and department communication initiatives • Provide backup phone coverage, quoting, order entry, and project coordination • Handle escalated customer concerns • Investigate project, product, installation, service, and operational issues to identify root causes and recommend solutions • Support claims management by gathering documentation, reviewing history, and coordinating resolution efforts • Collaborate with internal teams to ensure customer experience and project success • Provide informal coaching and mentorship • Assist with onboarding and training new hires • Facilitate training sessions and knowledge-sharing opportunities • Identify process improvements and efficiency opportunities • Develop and maintain training materials and documentation • Support workflow management and adherence to service-level expectations • Participate in pipeline discussions and project review meetings • Monitor trends and share improvement recommendations with leadership • Partner cross-functionally with Sales, Supply Chain, Logistics, Finance, Design, Marketing, QA, DigiPrint, and Customer Experience teams

🎯 Requirements

• Minimum 5 years of customer service, sales support, project coordination, or related experience • Experience handling customer escalations and resolving complex issues • Strong understanding of the commercial design industry and project lifecycle • Ability to de-escalate challenging situations with professionalism, empathy, and a solution-oriented mindset • Excellent communication and relationship-building skills • Strong organizational, prioritization, and problem-solving abilities • Ability to work independently in a remote environment while maintaining a high level of accountability • General computer proficiency and experience working within multiple business systems • Background in commercial interiors, design, architecture, wallcoverings, or related industries is a plus

🏖️ Benefits

• Annual bonus opportunity • Cost of Living increases • Generous retirement plan with an automatic company contribution of approximately 10 percent with no employee match required • Comprehensive medical coverage with employee premiums as low as $50 per month • Coverage options for spouse, domestic partner, civil union partner, and family • Health Reimbursement Account (HRA) • Prescription, dental, and vision coverage • Flexible Spending Accounts (FSAs) for healthcare and dependent care • Employee Assistance Program supporting mental, financial, and physical well-being • Pet insurance • 32 days of paid time off each year, including 16 paid vacation days and 13 paid holidays • Up to 3 additional paid volunteer days annually • Structured onboarding with 30, 60, and 90-day milestones • Continued training for long-term success • Exclusive employee discount on Phillip Jeffries wallcoverings • Access to Working Advantage discounts on travel, entertainment, and everyday purchases • Remote work arrangement