Solutions Analyst – Technology Adoption

🔥 12 hours ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PhoenixTeam

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💳 Fintech

🏠 Real Estate

🤖 Artificial Intelligence

Fintech • Real Estate • Artificial Intelligence

PhoenixTeam is a company specializing in providing innovative solutions and services to the mortgage industry through integration of data analytics and software development. They focus on delivering quality outcomes by leveraging advanced technologies and methodologies to enhance business processes and drive value for clients in both commercial and federal sectors. Their offerings include training programs, advising, coaching, and customized product solutions designed to align with the specific needs of mortgage professionals, ensuring successful implementation and user adoption.

📋 Description

• Participate in discovery and process-review sessions to understand current workflows, future-state changes, user groups, risks, and adoption needs • Leverage LLMs and other AI tools to synthesize findings, analyze information, draft and refine documentation, explore solution approaches, and support lightweight prototyping and validation • Translate solution changes into SOPs, workflow diagrams, templates, job aids, training content, communications, and other user-facing materials • Document roles, data, system interactions, business rules, and operational impacts as low-code, AI, and automation capabilities are introduced • Work in cross-functional pods with business, process, and technical teammates across discovery, analysis, prototyping, testing, user feedback, and adoption • Refine solutions based on team and user feedback • Maintain documentation standards, version control, and traceability • Help ensure user-facing materials and digital deliverables meet Section 508 accessibility expectations and applicable DOI standards

🎯 Requirements

• Bachelor's degree and 5+ years of relevant experience in solutions analysis, business analysis, process improvement, technology adoption, change enablement, or related work • Experience supporting technology or process change from discovery through testing and adoption • Experience creating accurate SOPs, job aids, training materials, workflow documentation, or other user-facing implementation content • Ability to understand enterprise applications, data flows, automation, and integration concepts well enough to explain solution changes clearly • Must successfully complete the background investigation, suitability, credentialing, and system-access requirements for a Moderate Risk Public Trust position • Experience with Microsoft Power Platform, SharePoint/Microsoft 365, or similar enterprise collaboration and low-code environments • Experience producing Section 508-conformant documentation, accessible training content, or captioned instructional media • Federal consulting or professional-services experience • Prosci, ADKAR, or comparable change-management training or certification • Experience using generative AI or LLM tools for analysis, research, documentation, solution exploration, lightweight prototyping, training, or user enablement

🏖️ Benefits

• Full-time W2 employment • Primarily remote work within the U.S. • Occasional travel to Department of the Interior locations based on project needs • 40-hour workweek, Monday-Friday • Required availability during DOI core hours of 9:30 a.m.-3:30 p.m. ET • Professional development through exposure to GenAI, data, product, technology modernization, and federal consulting • Equal Opportunity Employer