Director – AR Operations

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Pinnacle Group, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏢 Enterprise

👥 HR Tech

🤝 B2B

Enterprise • HR Tech • B2B

Pinnacle Group, Inc. is a leading provider of contingent workforce solutions, specializing in Managed Services (MSP), Vendor Management Software (VMS) implementation, and payrolling services. As a diversity-driven, VMS-agnostic service provider, Pinnacle Group delivers scalable workforce solutions globally, ensuring cost savings, attrition reduction, and compliance for its clients. With a strong focus on strategic services, Pinnacle has partnered with Fortune 500 companies to optimize their workforce management, achieving 100% supplier payment accuracy. The company is Latina-owned and is recognized for its commitment to supplier diversity and innovative workforce strategies.

📋 Description

• Provide strategic and operational leadership to the AR team, including staffing plans, organizational structure, and development initiatives. • Oversee the full AR lifecycle including billing, cash application, reconciliation, aging resolution, and collections in both traditional staffing and MSP structures. • Drive standardization of billing practices across diverse customer and funding arrangements. • Ensure on-time invoice submission, resolution of billing exceptions, and alignment with customer invoicing protocols. • Lead mass invoice ingestion, activation, and coordinate disbursement tied to MSP client funding cycles with AP team. • Own and evolve AR policies, DSO targets, credit memo governance, and escalation protocols. • Drive daily funding readiness by aligning AR activities with client payment cycles and AP schedules. • Monitor AR aging, proactively address overdue balances, and manage escalations with internal and external stakeholders. • Create and maintain customer-specific invoicing packages, billing FAQs, and onboarding playbooks for new client programs. • Coordinate global receivables management activities and ensure consistent delivery of KPIs across geographies. • Drive AR KPI reporting and insights to executive leadership; translate analytics into performance improvement actions. • Serve as an escalation point for the A/R team for invoicing, reporting and other deliverables. • Act as AR functional lead for Workday, with foundational knowledge in AR module configuration, reporting, and integration workflows. • Support end-to-end systems testing, user acceptance, and production rollout of AR enhancements. • Drive the roadmap for automation, data visibility, and reconciliation tools. • Own internal controls and AR process compliance, ensuring audit readiness and alignment with SOX controls where applicable. • Lead periodic documentation reviews and updates to ensure all AR processes are well-governed and auditable. • Coordinate with the Legal and Contracts teams to operationalize customer payment terms and dispute resolution procedures. • Sponsor key projects including billing automation, digital payment application, and reconciliation enhancements. • Lead transformation initiatives that enable scalability, cost-efficiency, and improved customer experience. • Lead root cause analysis and remediation plans to ensure quality and compliance standards are upheld.

🎯 Requirements

• Bachelor’s degree in accounting, Finance, or related discipline; MBA preferred. • 10+ years of progressive AR or order-to-cash experience, including 5+ years in AR leadership roles within high-volume environments. • Experience supporting receivables for contingent labor MSP and contingent labor/staffing clients strongly preferred. • Strong ERP background with preferred expertise in Workday Financials; familiarity with EDI and customer payment portals. • Demonstrated success in AR automation, data-driven leadership, and system enhancement initiatives. • Advanced Excel and data analytics capabilities. • Excellent communication and cross-functional collaboration skills.

🏖️ Benefits

• High-performance, deadline-driven environment • Flexibility to support extended hours during project or close cycles