Underwriting Manager – Non-Agency

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Planet Home Lending, LLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

💸 Finance

🏦 Banking

👥 B2C

💰 $475M Debt financing on 2025-01

Finance • Banking • B2C

Planet Home Lending, LLC is a consumer-focused mortgage lender that provides home-purchase and refinance loans, cash-out and renovation financing, VA, FHA, USDA, jumbo, construction, manufactured housing, and home equity products. The company emphasizes online account access and customer service, serving approximately 500,000 customers, and markets itself as an equal housing lender headquartered in Meriden, CT (NMLS ID#17022). Planet also engages in community and environmental initiatives and offers career opportunities for mortgage professionals.

📋 Description

• Direct Non-Delegated underwriting operations and ensure sound credit decisions and consistent application of investor guidelines • Provide training, leadership, coaching, mentoring, and technical guidance to the underwriting team • Represent the Company professionally and provide exceptional customer service • Maintain proficient customer service levels among sellers, underwriters, and operations • Serve as subject matter expert for Non-Agency and Non-QM products • Review and approve complex, high-risk, or escalated loan scenarios • Monitor pipeline volume, staffing capacity, productivity, and service-level agreements • Identify operational risks and implement process improvements to improve efficiency and scalability • Partner with Credit Risk to evaluate underwriting exceptions, emerging trends, and guideline changes • Collaborate with Sales, Capital Markets, Operations, Quality Control, Compliance, and other business partners • Support new products and initiatives and provide a consistent, positive experience for correspondent sellers • Perform other duties as assigned

🎯 Requirements

• Bachelor’s Degree or equivalent related work experience required • Minimum 5 years of leadership experience managing underwriting, operations, or mortgage fulfillment teams, including experience as a Supervisor, Manager, Senior Underwriter, or similar leadership role • Minimum 3 years of direct experience with Non-QM and/or Non-Agency mortgage products, including investor guideline interpretation and alternative documentation programs • Experience leading both underwriting and operational teams in a correspondent or wholesale mortgage environment • Experience managing operational performance, staffing, productivity, quality, and service level agreements • Proven success implementing operational improvements, technology initiatives, and process enhancements • Extensive knowledge of Non-QM and Non-Agency mortgage products, including Bank Statement, DSCR, Asset Depletion, P&L, Foreign National, ITIN, Jumbo, and other alternative documentation programs • Strong understanding of non-delegated correspondent lending models • Advanced knowledge of mortgage credit analysis, income calculation, asset review, collateral analysis, and risk assessment • Thorough understanding of ATR/QM, TRID, RESPA, TILA, ECOA, Fair Lending, and investor compliance requirements • Strong analytical, organizational, and decision-making skills • Excellent written, verbal, and executive-level communication skills • Proven ability to analyze operational data and use metrics to drive performance improvements • Demonstrated ability to lead remote and geographically dispersed teams • Strong project management and change management capabilities • Regular predictable work attendance and ability to perform stated physical demands