Reproductive Health Case Manager

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🕒 June 3

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Planned Parenthood Federation of America

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1916

🤝 Non-profit

⚕️ Healthcare Insurance

🌍 Social Impact

Non-profit • Healthcare Insurance • Social Impact

Planned Parenthood Federation of America (PPFA) is a nonprofit organization dedicated to protecting and expanding access to sexual and reproductive health care and education across the United States. It operates health centers and provides services such as STD testing, birth control, abortion, emergency contraception, and cancer screenings. PPFA also offers online resources and tools to help individuals make informed decisions about their sexual health. As a 501(c)(3) tax-exempt organization, it relies on donations to support its mission and works to advocate for reproductive rights and health education for people of all genders.

📋 Description

• Provide comprehensive care management to patients seeking abortion care and reproductive health services. • Demonstrate understanding of abortion care, supporting structures, and processes. • Assist patients with appointment scheduling across multiple locations or organizations as needed. • Ensure timely access to services at locations aligned with patient clinical care preferences. • Complete financial screenings and support patients in securing funding assistance. • Work with patients to identify logistical needs that may impact access to care, including transportation, lodging, medical services, and financial support. • Inform patients of expected costs of care, including medical services, transportation, and lodging. • Coordinate and schedule external appointments with partner organizations and providers. • Facilitate pre- and post-abortion visits to ensure continuity of care. • Identify additional support needs and connect patients to appropriate internal and community-based resources. • Identify and arrange interpretive and language services as needed. • Advocate for patients throughout the care process to promote satisfaction, equity, and continuity of care. • Facilitate clear and compassionate communication between patients, support persons, and healthcare providers. • Collaborate with providers outside of PPIL to prevent unnecessary or duplicative care and reduce patient costs when appropriate. • Proactively identify, troubleshoot, and resolve barriers to care. • Escalate complex or high-acuity patient cases to management or providers as appropriate. • Take initiative to support patients through challenging or time-sensitive situations. • Collaborate closely with internal clinical and psychosocial teams to support integrated, wraparound care. • Work with the Clinical and Psychosocial Support Department (CPSD) team to integrate navigation services with behavioral health, Bridges, GAHT, and STI/HIV prevention case management. • Coordinate care and participate in cross-training to maximize interdepartmental coverage and continuity. • Support team-based approaches that enhance patient experience and reduce service gaps.

🎯 Requirements

• High school diploma or GED required • Bachelor’s degree from an accredited college or university, Social Work or Social Science preferred • Work experience in abortion and other reproductive healthcare services preferred • Spanish fluency desired • Understanding of abortion and related health care facilities, support structures and processes • Ability to work under pressure, on tight deadlines, and provide effective case- management to a varying caseload of patients • Ability to work and act independently on-site or remotely with minimum supervision • Excellent communication skills • Deep commitment to equity, abortion access and reproductive justice principles • Ability to provide effective case-management to a varying caseload of patients