Field Service Engineer

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Plasma-Therm

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201 - 500 employees

🏭 Manufacturing

Manufacturing

Plasma-Therm is a global manufacturer of advanced plasma-processing equipment, specializing in plasma etch and deposition technologies used in semiconductor packaging, MEMS applications, and various other high-tech industries. Their VERSALINE platform is known for its flexible configuration and wide array of applications, appealing to both R&D and production needs. Plasma-Therm’s equipment is recognized for its precision and reliability, aiming to meet the diverse requirements of manufacturers, academic institutions, and governmental entities in fields such as solid-state lighting, power, and wireless communication.

📋 Description

• Installs, commissions, and maintains products at user’s site. • Performs modifications or retrofits as needed • Demonstrates leadership and teamwork throughout all job responsibilities • Maintains complete and detailed knowledge of products and applications • Provides training for customers and others in the effective operation, calibration, and maintenance of products • Consistently achieves results in responding to customers and Plasma-Therm technical personnel inquiries regarding product specifications, maintenance and performance issues • Assists other Field Service Engineers, Process Engineers, and Sales Representatives with product installations, trade shows, training, and other events as required • Provides technical assistance in any manner required; troubleshoots, diagnoses, and calibrates products via telephone, internet, or at user’s site for product spec performance • Maintains accurate records and issues complete and timely reports on equipment operations • Responsible for corporate toolbox • Provides support to the factory and trade shows as required • Accumulates histories of equipment performance, commercial relationships, and commercial opportunities • Maintains contact with Field Service Coordinator to facilitate effective scheduling • Assists in technical support department by responding to customer inquiries • Other duties as assigned

🎯 Requirements

• Bachelor’s Degree in electrical or mechanical engineering or related field • Minimum 7 years of related experience, or equivalent combination of education and experience • Minimum 5 years of experience in optics, laser, and/or semiconductor manufacturing equipment experience is required • Experience in PVD, Sputtering, or Evaporator systems required • Prior experience performing multiple on-site installations required • Must possess a valid driver’s license, clean driving record, major credit card (for business travel), and passport • Ability to read and interpret technical journals and reports • Ability to obtain necessary Visa(s) to support customers as assigned • Ability to compile reports and compose routine correspondence • Ability to communicate effectively with customers, and respond to common inquires, complaints, and requests • Ability to demonstrate excellent people skills and project a professional image • Ability to effectively deal with customers and negative situations • Ability to define problems, collect data, establishes facts, and draw valid conclusion. • Ability to travel extensively to support customer needs.

🏖️ Benefits

• None specified