Licensed Customer Service & Support Specialist Supervisor

🔥 2 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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PNC

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🤝 B2B

Banking • Finance • B2B

PNC is a diversified financial services firm that operates as a bank and offers career opportunities, benefits, and an inclusive workplace. The provided text emphasizes PNC's culture, hiring process, student programs, and legal/EEO disclosures. PNC appears to be The PNC Financial Services Group, Inc. , a major U. S. bank providing consumer and corporate banking services.

📋 Description

• Leads the day-to-day activities of a specialized team in a contact center or client service environment • Achieves specific outcomes and key indicators for their work group in order to optimize performance • Delivers CARES model to customers and service partners • Collaborates with business partners to meet customer and employee needs in a responsive, efficient manner • Manages escalated issues and interacts with customers • Manages the customer experience process • Conducts problem solving locally and shares continuous improvement opportunities with the team • Reviews team behaviors and identifies trends to drive employee engagement and outcomes • Inspires, motivates, grows and develops customer service staff • Leads change efforts and owns all outcomes • Effectively plans, organizes, directs, analyzes and evaluates staff and processes

🎯 Requirements

• 3+ years of industry-relevant experience • 2 years of previous managerial experience • FINRA Series 7 and 63 (or 65,66) required • FINRA Series 24 (or 9,10) preferred

🏖️ Benefits

• medical/prescription drug coverage (with a Health Savings Account feature) • dental and vision options • employee and spouse/child life insurance • short and long-term disability protection • 401(k) with PNC match • pension and stock purchase plans • dependent care reimbursement account • back-up child/elder care • adoption, surrogacy, and doula reimbursement • educational assistance, including select programs fully paid • a robust wellness program with financial incentives • maternity and/or parental leave • up to 11 paid holidays each year • 9 occasional absence days each year, unless otherwise required by law • between 15 to 25 vacation days each year, depending on career level; and years of service