Onboarding Specialist – Part Time, Per Diem

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $28 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

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Podimetrics

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

⚕️ Healthcare Insurance

🧬 Biotechnology

☁️ SaaS

Healthcare Insurance • Biotechnology • SaaS

Podimetrics is a healthcare company focused on preventing diabetic foot complications. It provides clinically-proven technologies and human-to-human support to prevent diabetic foot ulcers and amputations among patients with advanced diabetes. The company collaborates with healthcare providers, offering a SmartMat for home use that monitors foot temperature to detect early signs of inflammation, thereby facilitating rapid intervention. Podimetrics aims to reduce healthcare costs and improve patient mobility and quality of life through its innovative solutions.

📋 Description

• Conduct outbound phone calls to patients to introduce the Podimetrics SmartMat program, explain its benefits, and complete intake information. • Guide patients step-by-step through device setup and the first successful scan, ensuring confidence and readiness to participate in ongoing monitoring. • Use motivational and educational techniques to encourage engagement and overcome hesitation or objections. • Maintain ownership of assigned patients until activation is successfully completed. • Accurately document all interactions and progress in the electronic health record (Achilles) and Google-based CRM tracking tools. • Track outreach results, including call attempts, contact rates, and activation outcomes. • Follow pre-written scripts and communication prompts while maintaining a natural, empathetic tone. • Report any technical issues, patient feedback, or barriers to activation to leadership promptly. • Partner closely with the Operations, Sales, and Device Operations teams to ensure smooth handoffs and consistent patient experience. • Participate in training sessions to stay aligned on messaging, workflow updates, and performance expectations. • Support process improvement initiatives to enhance activation rates and patient satisfaction.

🎯 Requirements

• Prior experience in call center, healthcare support, patient engagement, or device sales roles. • Demonstrated success in telephonic outreach or customer-facing environments. • Strong verbal communication and interpersonal skills with the ability to explain concepts clearly and empathetically. • Comfortable navigating cloud-based systems and documentation tools, including Five9 and Google Workspace. • Highly organized and adaptable with the ability to manage time effectively in a remote setting. • Bilingual in English and Spanish preferred. • Prior experience in healthcare, remote patient monitoring, or medical device onboarding preferred. • Familiarity with performance metrics such as call volume, activation rates, and conversion cycles.

🏖️ Benefits

• Pay Rate: $28.00/hour • Paid Sick Leave Accrual • 401k