Onboarding Specialist

Job not on LinkedIn

🕒 July 16

🇺🇸 United States – Remote

💵 $55k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 33%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Podimetrics

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

Healthcare • Manufacturing • Healthcare Insurance

Podimetrics is a healthcare company focused on preventing diabetic foot complications. It provides clinically-proven technologies and human-to-human support to prevent diabetic foot ulcers and amputations among patients with advanced diabetes. The company collaborates with healthcare providers, offering a SmartMat for home use that monitors foot temperature to detect early signs of inflammation, thereby facilitating rapid intervention. Podimetrics aims to reduce healthcare costs and improve patient mobility and quality of life through its innovative solutions.

📋 Description

• Conduct outbound phone calls to patients to introduce the Podimetrics SmartMat program, explain its benefits, and complete intake information. • Guide patients step-by-step through device setup and the first successful scan. • Use motivational and educational techniques to encourage engagement and overcome hesitation or objections. • Maintain ownership of assigned patients until activation is successfully completed. • Accurately document interactions and progress in the electronic health record (Achilles) and Google-based CRM tracking tools. • Track outreach results, including call attempts, contact rates, and activation outcomes. • Follow pre-written scripts and communication prompts while maintaining a natural, empathetic tone. • Report technical issues, patient feedback, or barriers to activation to leadership promptly. • Partner with Operations, Sales, and Device Operations teams to ensure smooth handoffs and consistent patient experience. • Participate in training sessions on messaging, workflow updates, and performance expectations. • Support process improvement initiatives to enhance activation rates and patient satisfaction.

🎯 Requirements

• Prior experience in call center, healthcare support, patient engagement, or device sales roles. • Demonstrated success in telephonic outreach or customer-facing environments. • Strong verbal communication and interpersonal skills with the ability to explain concepts clearly and empathetically. • Comfortable navigating cloud-based systems and documentation tools, including Five9 and Google Workspace. • Highly organized and adaptable with the ability to manage time effectively in a remote setting. • Bilingual in English and Spanish (preferred). • Prior experience in healthcare, remote patient monitoring, or medical device onboarding (preferred). • Familiarity with performance metrics such as call volume, activation rates, and conversion cycles (preferred).

🏖️ Benefits

• Annual Bonus Opportunity • Equity Options • Flexible Paid Time Off (Guaranteed four (4) weeks of PTO) • Paid Sick Leave (up to forty (40) hours annually) • Fully Paid Parental Leave (twelve (12) weeks for birthing parents, eight (8) weeks for non-birthing/adoptive parents) • Competitive Medical, Dental, and Vision plans – Podimetrics covers 80% of premiums. • Health Savings Account with employer contribution • Employee Assistance Program - Free, confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues. • 401k • Life Insurance - Podimetrics pays 100% of the cost of Basic Life & Personal Accident • Disability insurance – Podimetrics pays 100% of the cost of Short-Term and Long-Term Disability Insurance • Additional life insurance, critical illness, and accident coverage are available • Remote work arrangement