Software Implementation Consultant – Financial

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $75k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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PointClickCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 Secondary Market on 2022-03

Healthcare • Consulting • Healthcare Insurance

PointClickCare is a cloud-based software provider focused on improving care collaboration and financial health in the healthcare industry. The company offers a comprehensive platform that connects care teams with important data, allowing for seamless care transitions and better patient outcomes. By streamlining operations for skilled nursing facilities, senior living communities, and other healthcare providers, PointClickCare helps reduce inefficiencies, manage medication orders, ensure compliance, and improve financial performance. PointClickCare also fosters innovation and quality improvements in healthcare through integrated care coordination and actionable insights across data silos.

📋 Description

• Act as the principal implementation liaison, translating and documenting customer expectations, business processes, and goals • Lead detailed business discovery and develop recommendations for delivery approaches that drive customer outcomes and value • Translate technical requirements and execute complex system configuration setup • Establish and maintain strong customer relationships and act as a trusted advisor • Partner with project managers, training specialists, and other internal stakeholders to create and execute timely, high-quality implementation plans • Anticipate, identify, and communicate issues, risks, escalations, timelines, and delays • Lead, influence, advise, and support customer change management strategies, including user readiness and acceptance • Develop and maintain expertise across multiple product offerings and end-to-end solution value outcomes • Travel to customer on-site locations to lead and direct meetings and presentations when needed • Implement best practices and optimize business outcomes for Long-Term and Post-Acute Care customers • Report to the Sr Manager, Professional Services

🎯 Requirements

• Post-secondary education in accounting or technology preferred • Foundational understanding of artificial intelligence (AI) and enthusiasm for exploring and experimenting with AI • Passion for delivering an exceptional customer experience • Healthcare industry experience preferred • Excellent communication, organizational, and collaboration skills • Consulting experience in software implementation, workflow analysis, recommendation development, and measuring business outcomes • Experience working on multi-resource project teams while balancing milestones and objectives efficiently and on time • Proven ability to take accountability for projects, demonstrate initiative, and deliver on commitments • Ability to quickly learn new concepts and technologies and convert them into customer solution value • Ability to work independently, prioritize effectively, and adapt priorities • Ability to thrive in a fast-paced, complex team environment • Results-oriented with adaptability, problem-solving, and critical-thinking skills • Up to 30% travel to customer sites and regional meetings

🏖️ Benefits

• Benefits starting from Day 1 • Retirement Plan Matching • Flexible Paid Time Off • Wellness Support Programs and Resources • Parental & Caregiver Leaves • Fertility & Adoption Support • Continuous Development Support Program • Employee Assistance Program • Allyship and Inclusion Communities • Employee Recognition • Fulltime benefits • In-office events, including onboarding, team events, and semi-annual and annual team meetings