Technical Program Manager, Technical Services – 8 Month Contract

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $45 - $60 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Technical Program Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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PointClickCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 Secondary Market on 2022-03

Healthcare • Consulting • Healthcare Insurance

PointClickCare is a cloud-based software provider focused on improving care collaboration and financial health in the healthcare industry. The company offers a comprehensive platform that connects care teams with important data, allowing for seamless care transitions and better patient outcomes. By streamlining operations for skilled nursing facilities, senior living communities, and other healthcare providers, PointClickCare helps reduce inefficiencies, manage medication orders, ensure compliance, and improve financial performance. PointClickCare also fosters innovation and quality improvements in healthcare through integrated care coordination and actionable insights across data silos.

📋 Description

• Manage project scheduling, capacity planning, delivery governance, and go-live readiness for Data Migration initiatives • Collaborate with Sales, Project Managers, Customer Success Managers, Resource Management, customers, and technical delivery teams • Support project intake, scheduling, prioritization, and delivery coordination • Manage project demand, resource forecasting, and capacity planning • Coordinate Data Migration project go-live readiness and execution • Monitor project portfolios and drive risk, issue, dependency mitigation and escalation • Maintain project requests, schedules, dashboards, operational metrics, templates, and documentation • Lead post-project reviews, root cause analysis, and continuous improvement initiatives • Implement AI-powered tools, AI agents, copilots, and intelligent automation solutions • Ensure adherence to governance, security, compliance, data privacy, and responsible AI practices • Report to the Sr Manager, Technical Services

🎯 Requirements

• Experience in Technical Program Management, Project Management, Operations Management, or a related discipline • Demonstrated experience managing project schedules, delivery commitments, stakeholder communications, and competing priorities in a customer-facing environment • Strong understanding of capacity planning, resource forecasting, workload management, and operational performance metrics • Knowledge of Data Migration methodologies, ETL processes, data integration concepts, and systems design principles • Experience with JIRA, Kimble, Smartsheet, Confluence, or similar tools • Experience in production, SaaS, healthcare technology, or customer delivery environments • Experience leveraging Generative AI, AI copilots, intelligent automation, or agent-based solutions • Understanding of workflow automation, prompt engineering, AI governance, and responsible AI practices • Strong analytical, problem-solving, communication, negotiation, and stakeholder management skills • Exceptional organizational skills, attention to detail, and continuous improvement mindset • PointClickCare domain knowledge • Experience with healthcare technology solutions, including EHR, EMR, Pharmacy, or clinical systems • Experience with Microsoft Copilot, Power Platform, AI Builder, Azure AI Services, OpenAI technologies, Anthropic (Claude), or comparable AI platforms • Experience developing, implementing, or managing AI agents, digital assistants, chatbots, or workflow automation solutions • Familiarity with Databricks, Azure Data Lake, and enterprise reporting solutions • PMP, Agile, Scrum, or related project management certifications

🏖️ Benefits

• Flexibility • Growth opportunities • Meaningful work • In-office events including onboarding, team events, semi-annual and annual team meetings (travel required) • Equal employment opportunity and reasonable accommodations • Training and development to nurture innovation • AI tools supporting creativity, productivity, and decision-making