Hotline Counselor

🔥 0 minutes ago

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $62.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛋️ Counselor

👻 Ghost score 0%

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Postpartum Support International

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1987

🤝 Non-profit

🏥 Healthcare

📚 Education

Non-profit • Healthcare • Education

Postpartum Support International is a non-profit organization dedicated to perinatal and postpartum mental health. PSI provides direct peer support (including a multilingual helpline and online support groups), a provider directory, specialized resources for families (in English, Spanish and other languages), and an app for connecting to services. It also trains professionals, offers perinatal mental health certification (PMH-C), operates a psychiatric consultation program, promotes research and advocacy (e. g. , Mind the Gap initiative), and organizes conferences and public-awareness campaigns to advance maternal mental health.

📋 Description

• Answer incoming telephonic, text, and chat inquiries for the National Maternal Mental Health Hotline. • Conduct assessments to determine the nature of contacts. • Provide immediate psychosocial support, evidence-based information, and brief interventions. • Educate help-seekers about perinatal mental health resources and services. • Refer help-seekers to appropriate services and resources within approved directories. • Maintain complete, accurate, detailed, and timely real-time case documentation in Salesforce. • Follow established documentation policies and procedures. • Maintain professionalism in the virtual workspace and communication platforms. • Engage with the remote team via Slack and other assigned communication channels while on shift. • Protect each help-seeker’s privacy and confidentiality. • Attend scheduled meetings, trainings, and development exercises for the Hotline project.

🎯 Requirements

• A bachelor's degree in a related field is preferred. • Must be a Licensed Mental Health Clinician, Licensed Healthcare Professional with maternal and child health experience, or National/State-Certified Doula, Lactation Consultant, Childbirth Educator, or Peer Specialist. • Two years’ work experience in the profession, working with the maternal and child health population. • Professional liability insurance coverage of at least $1,000,000 per occurrence and $3,000,000 aggregate. • Demonstrated proficiency with Microsoft Office, Google Workspace, Zoom, internet browsers, and search directories. • Ability to manage conflict and tolerate distress while assisting help-seekers. • Ability to multitask and handle unpredictable and high-acuity contacts in a mental health environment. • Ability to work independently and complete assignments within established instructions, routines, and accepted practices. • Ability to adapt to immediate changes in policies, procedures, processes, and guidance. • Must complete and clear a Non-Sensitive Tier II - Moderate Check and Clearance background check administered by HHS. • Must complete all required Postpartum Support International training. • Must be able to commit to PSI’s vision and mission. • Must possess and maintain optimal high internet speeds. • Must use a quiet and secure office space for privacy and confidentiality. • Must be able to safely perform essential job functions and meet productivity standards. • Must regularly sit, stand, walk, speak, and hear; use a computer extensively; and have sufficient hand dexterity and ability to read a computer screen.

🏖️ Benefits

• A deep commitment to fostering a culture where everyone feels respected, valued, and supported. • A fully remote, asynchronous work environment that empowers you to work where and when you’re most effective while maintaining a healthy work-life balance. • Ongoing professional development opportunities to help you grow your skills and expand your network. • A comprehensive benefits package including medical, dental, and vision coverage. • Generous paid time off, including vacation (two weeks), holidays, sick leave, and personal days (three). • Inclusive parental leave (twelve weeks) supporting all paths to parenthood, along with resources to help balance family responsibilities. • Comprehensive retirement plan option with an organization-provided match.