Senior Customer Solutions Analyst

🔥 31 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $42.1k - $76.4k / year

⏰ Full Time

🟠 Senior

🧐 Business Analyst

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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PowerSchool

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📚 Education

🤖 Artificial Intelligence

Education • Artificial Intelligence • Software

PowerSchool is a leading provider of cloud-based K-12 education software, offering a comprehensive range of solutions to support educators, administrators, and families in enhancing student learning. Their products include tools for student information management, personalized learning, analytics, talent recruitment, and resource planning, all aimed at fostering student success and effective school operations. Through innovative technology and a commitment to meeting the diverse needs of educational institutions, PowerSchool empowers effective communication and collaboration within the educational ecosystem.

📋 Description

• Conduct residential development and demographic research through partnership with local jurisdictions, third-party data providers, and online resources • Generate and validate enrollment projections, ensuring accuracy and timely delivery • Review data inputs and outputs to confirm consistency and identify discrepancies • Troubleshoot issues related to projection generation and resolve them in collaboration with internal teams • Maintain documentation and knowledge of projection processes and requirements • Investigate and resolve escalated support cases • Partner with cross-functional teams to address complex or escalated issues • Track and document case progress to maintain visibility and accountability • Serve as a primary point of contact for new customers • Support new customer implementations, annual projection updates, and customer escalations • Translate technical concepts into understandable language for non-technical audiences • Explain projection assumptions, outputs, and variances to customers and internal stakeholders • Communicate updates, timelines, and resolutions clearly and transparently • Quickly learn new tools, systems, and processes • Apply feedback and insights to improve workflows and support delivery • Contribute to team knowledge sharing and documentation • Identify opportunities to improve customer experience, automate manual processes, and increase operational efficiency

🎯 Requirements

• 2 to 4 years of relevant and related work experience • Associate's degree or equivalent, or equivalent years of relevant work experience • Travel occasionally, up to 0-5%, for key moments such as team summits, training, customer meetings, company events, etc. • Subject to company on-call policies, including working hours outside the normal workday as needed • Strong written and verbal communication skills • Strong analytical skills with the ability to interpret and contextualize historical and predictive data and communicate insights effectively • Enthusiastic and fast learner with the ability to adapt in a dynamic environment • Detail-oriented with strong problem-solving abilities • Customer-focused mindset with a commitment to high-quality support • Experience working with data analysis, forecasting, planning, research, or similar analytical processes • Preferred: Experience in the education industry • Preferred: Experience in demography, urban planning, population studies, or related analytical fields • Preferred: Experience with GIS, ArcGIS, Excel, or similar data analysis and mapping tools

🏖️ Benefits

• Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D) • Flexible Spending Accounts and Health Savings Accounts • Short-Term Disability and Long-Term Disability • Comprehensive 401(k) plan • Generous Parental Leave • Unrestricted paid time off (known as Discretionary Time Off - DTO) • Wellness Program, including ClassPass & Employee Assistance Program • Tuition Reimbursement • Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage