Manager, Referral Clerk

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $35k - $50k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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PPLSI

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

PPLSI is a company dedicated to protecting and empowering individuals through affordable legal services and identity protection. Their mission is to provide equal access to justice and security for everyone, regardless of their background. PPLSI offers a range of services including identity protection, legal consultations, and privacy monitoring, aiming to simplify access to the legal system, which they describe as traditionally expensive and complex. With a significant impact demonstrated through savings for their members, PPLSI strives to be a disruptive force in the legal industry, akin to how major companies have transformed their respective fields.

📋 Description

• Manage and oversee the team responsible for referral operations • Provide leadership and organizational direction to ensure team efficiency and alignment with departmental goals • Train and support new staff members • Develop, maintain, and monitor team schedules for adequate coverage and operational effectiveness • Process and complete conflict referrals accurately and promptly • Collaborate with provider law firms to identify and resolve conflicts of interest • Collaborate with members to address service needs and ensure satisfaction • Recruit and onboard referral attorneys to support network growth and service quality • Assess member needs and implement service solutions • Maintain referral program consistency, fairness, quality, and operational efficiency • Identify opportunities for process improvements and enhance member experience • Handle sensitive legal matters with integrity, discretion, and confidentiality

🎯 Requirements

• High School Diploma required • Bachelor's degree in business administration, Legal Studies, or a related field; equivalent experience may be considered • Minimum 2–3 years of experience in administrative support, legal services, or referral operations • At least 1–2 years in a leadership or supervisory role • Preferred: 3–5 years of progressively responsible experience in a legal services, call center, or client relations environment, including direct oversight of staff, training, and workflow management • Proven experience in team management, operations, or legal services, preferably within a referral or professional services environment • Strong leadership and organizational skills • Excellent communication and interpersonal skills • Ability to handle conflict resolution with professionalism and sound judgment • Ability to manage multiple priorities and meet deadlines in a fast-paced environment • Proficiency in Microsoft Office Suite and related case or referral management systems • Strong problem-solving skills and a member-focused approach to service delivery • Regular and predictable attendance and punctuality required

🏖️ Benefits

• Medical, dental, and vision coverage • Company-paid short-term disability insurance • Company-paid basic life and AD&D insurance • 401(k) retirement plan with company match • Paid time off • Paid holidays • Paid sick leave • Paid parental leave • LegalShield and IDShield membership plans • Quarterly bonus based on company and individual performance (discretionary and not guaranteed) • Fully remote work arrangement • Occasional travel to corporate offices or company events may be required

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