Provider Success Manager

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $50k - $80k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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PPLSI

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

PPLSI is a company dedicated to protecting and empowering individuals through affordable legal services and identity protection. Their mission is to provide equal access to justice and security for everyone, regardless of their background. PPLSI offers a range of services including identity protection, legal consultations, and privacy monitoring, aiming to simplify access to the legal system, which they describe as traditionally expensive and complex. With a significant impact demonstrated through savings for their members, PPLSI strives to be a disruptive force in the legal industry, akin to how major companies have transformed their respective fields.

📋 Description

• Establish and maintain positive working relationships with provider law firms • Serve as the primary point of contact for assigned provider law firms • Serve as the internal LegalShield advocate for assigned law firms • Monitor service-level agreements, contractual adherence, deadlines, and quality standards • Address and resolve issues or disputes in provider law firm relationships • Track and evaluate provider performance using quality, timely delivery, and customer satisfaction metrics • Work with provider law firms to improve service delivery, product quality, and contract compliance • Report provider performance to senior management and recommend improvements • Ensure provider law firms meet regulatory, legal, and company compliance requirements • Identify risks and implement corrective actions • Identify cost savings and efficiency improvements • Continuously evaluate and improve management processes • Implement best practices and industry trends to optimize relationships and business outcomes • Deliver performance improvement plans and develop performance targets with the Vice President of Lawyer Services • Train firms on best practices and technology • Resolve member issues and support business development initiatives

🎯 Requirements

• Bachelor’s degree in Business, Management, or a related field (or equivalent work experience) preferred • 1 year of experience managing third party teams, such as contact center vendors, third party partners, etc • Strong negotiation and management skills • Experience working with cross-functional teams (e.g., Legal, Operations) • Excellent communication, interpersonal, and relationship-building skills • Strong problem-solving and decision-making abilities • Detail-oriented with a focus on accuracy and efficiency • Knowledge of industry best practices and regulatory compliance related to vendor management • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and vendor management software (e.g., SAP, Oracle, etc.) • Extended periods of working on a computer and speaking with others • Extended periods of sitting at a desk • Periodic travel for site visits and conferences; may require airline travel and overnight stay

🏖️ Benefits

• medical, dental, and vision coverage • company-paid short-term disability and basic life and AD&D insurance • 401(k) retirement plan with company match • paid time off • paid holidays • paid sick leave • paid parental leave • LegalShield and IDShield membership plans • Reasonable accommodation for individuals with disabilities • Periodic travel for site visits and conferences