Customer Service Team Lead

🔥 14 hours ago

🐻 Alaska, Arizona, +25 more states – Remote

🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $80.2k - $118.3k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Premera Blue Cross

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1945

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Premera Blue Cross is an independent health insurance provider, serving businesses and residents of Washington State and Alaska as a licensee of the Blue Cross Blue Shield Association. The company offers a range of health plans including individual, family, employer-based, and Medicare Supplement plans. However, it has announced that it will exit the Medicare Advantage market as of January 1, 2025. Premera is committed to advancing health equity and community support, evident through its Social Impact Program focused on behavioral health and homelessness solutions in Washington and Alaska. Additionally, Premera complies with federal and state civil rights laws, offering language assistance services to ensure equitable care.

📋 Description

• Oversee workload and performance of assigned staff to support company strategies and operational goals • Ensure adequate staffing to meet production and quality standards • Improve team accuracy, workload capacity, and process efficiency • Manage and mentor staff; establish departmental and individual goals and development plans • Conduct performance evaluations, create performance improvement plans, and recommend merit and promotional increases • Ensure completion of Premera training programs and arrange additional training when appropriate • Manage workflow processes and procedures using workforce management technologies • Monitor service indicators and customer feedback to recommend operational and systems changes • Analyze systems performance, audits, cost efficiencies, workflow measures, and service trends • Prepare tools, matrices, action plans, procedural manuals, and regular and ad-hoc reports • Collaborate with cross-functional teams to address workflow issues and implement process improvements through LEAN methodologies • Develop tactical plans supporting the department's long-term vision • Serve as an escalation point for highly visible complaints and issues • Manage assigned team including hiring, coaching, professional development, and performance feedback • Understand and ensure effective operation of assigned internal controls • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree or four (4) years of experience (Required) • Three (3) years of experience in a management/leadership role (Required) • Three (3) years of experience in an operations environment (Required) • Familiarity with Premera products and systems • Experience with Premera's technical training or procedures programs • Experience with quality and production management tools and systems • Specialized or technological knowledge/skill of auditing and systems • Experience leading virtual employees

🏖️ Benefits

• Medical, vision, and dental coverage with low employee premiums • Voluntary benefit offerings, including pet insurance • Life and disability insurance • Retirement programs, including a 401K employer match and a pension plan vested after 3 years of service • Wellness incentives and mental well-being resources, including counseling services, stress management programs, and mindfulness programs • Generous paid time off • Tuition assistance for undergraduate and graduate degrees • Employee recognition program • Commuter perks • Free convenient on-site parking • Subsidized on-campus cafes • On-site health and wellness activities • Fitness and well-being center with in-person and virtual workouts and nutritional counseling • Shuffleboard and ping pong on campus