Associate Service Delivery Manager

Job not on LinkedIn

🔥 20 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Presidio

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🤖 Artificial Intelligence

💰 Private equity on 2011-05

Consulting • Logistics • Artificial Intelligence

<Presidio> is a global technology services and solutions provider that designs, implements, and manages agile, secure digital platforms for enterprise customers. It helps organizations accelerate digital transformation through cloud migration and management, AI and data engineering, cybersecurity, networking and infrastructure, collaboration, and managed lifecycle services. Presidio also offers procurement, financing and consumption models, industry-specific solutions, and operational support for regulated and public sector clients.

📋 Description

• Complete onboarding of new Managed Services customers and coordinate internal activities • Deliver internal and customer kickoff meetings • Collect and maintain customer information, contacts, documentation, and service details • Track onboarding tasks and escalate delays or risks • Serve as day-to-day service delivery contact for assigned customers • Monitor service issues, requests, and escalations • Coordinate with support and operational teams to resolve customer-impacting issues • Maintain regular customer communication and build trusted relationships • Prepare meeting agendas, capture action items, and ensure follow-up • Maintain customer records in ServiceNow and other required systems • Coordinate billing, licensing, consumption, service-credit, and contractual inquiries • Monitor renewals and coordinate renewal activities with Sales, customers, and internal teams • Identify customer needs and potential service opportunities • Support customer retention by addressing service concerns and outstanding issues • Identify recurring issues and process improvements • Participate in service improvement activities and apply best practices

🎯 Requirements

• 1–3 years of relevant experience • Associate's degree or equivalent work experience and/or military experience • Strong customer service orientation • Strong organizational and follow-up skills • Ability to manage multiple customers, tasks, and priorities simultaneously • Clear and professional written and verbal communication • Ability to work effectively across technical, operational, sales, and customer teams • Ability to identify when an issue requires escalation and engage appropriate resources • Strong attention to detail and commitment to maintaining accurate customer records • Ability and willingness to learn cloud technologies, CSP services, IT service management, and managed services operations

🏖️ Benefits

• Equal Opportunity Employer • Reasonable accommodations for individuals with disabilities • Veterans’ priority referral consideration • Inclusive workplace committed to hiring candidates from all backgrounds